Sufficient data not found to switch to ofline mode

[Anonymous]

Hello,

I'm a beginner with Fusion 360 and i can't connect to be online mode.

Somebody can help me to adjust my user data or licence manager to connect Fusion360 to the cloud!

thank you

[Anonymous]

Hey I had the same problem. I GOT THE SOLUTION!!!

Follow this steps maybe you get solution:

Before doing this close fusion360

1. Go to your Fusion 360 desktop icon then right click on it and Go to Open File Loacation.
2. Then you can find "Fusion360.exe" open this File using Notepad.
3. In this File you can see "global" if the value is "global=False"  then change it to "global=True"
4. after that Save it. And open Fusion360 desktop launcher.

I hope this will help you. 

Thank you!

[James.Youmatz]

Hi @Anonymous,

Would be extremely careful using this true flag. This is allowing Fusion to use the global installer which pushes out the installer to all users on the systems. I do (believe anyways) that this also forces manual updates. I personally would not change this, but I am glad that it got you around the issue.

I did want to note - users experiencing this issue within the past few hours were most likely affected by our service outage. This was just cleared up as of a few minutes ago. I would highly suggest toggling back to false and trying to sign in. 

Thanks,

[Anonymous]

Wait, how does one open a .exe with notepad? You lost me there at that step. 

[Anonymous]

It is seriously irritating, been trying to open Fusion 360 but unable to open it. 

Facing the same error as everyone, opening Fusion360 from the desktop, Sufficient Data not found error pops up and after clicking okay it crashes, so can't send any diagnostic files or anything.

Have tried all solutions deleting files as said, changing server, reinstalling, but no use.

During the pop-up error on the top right, it's showing Autodesk is updating servers, so can't go online but can work offline but unable to work offline too as the app crashes.

Regards

Syed

[Anonymous]

This problem is going to cost me a laptop as I throw it across room.  Same issue here as everyone else and starting to get irate.  Fresh clean reinstall and this is what I get.

[brianrepp]

@Anonymous - really sorry for the frustration this has caused.  I'm seeing a few reports similar to this, and a restart of F360 appears to bring back the expected behavior, albeit in Offline mode due to our current service issue.  Can you try this (if you haven't already)?  To keep an eye on the outage you can also follow our Health Dashboard HERE.

[Anonymous]

Thank you for your quick response Brian, hopefully the fix is just as rapid.  I will now monitor the Dashboard.

Would hate to have to use the S program for a few simple drawings.

Looking forward to the repair.

[Anonymous]

I actually found the solution around 3 weeks ago, but I forgot to post it on this thread as I was too excited at all the possibilities. This error didn't just affect Autodesk products; it also affected Adobe products and Windows updates. The solution I got was from reading an Adobe article of not being able to connect with Adobe servers. I deleted one file (I do not know which file. Sorry.) And everything started to work as normal. Now I am able to install Autodesk products. 

Again the issue was due to Adobe, so I am not so sure if it will help you. 

[Anonymous]

Thank you for the quick fix.  Whatever you all did, it's working perfectly now.  

Much appreciated! Bill

[Anonymous]

I'm experiencing the same problem. Have tried various suggestions from forums and a clean reinstall but nothing works. 

Any help would be appreciated. 

[Anonymous]

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@Anonymous wrote:

I'm experiencing the same problem. Have tried various suggestions from forums and a clean reinstall but nothing works. 

Any help would be appreciated. 

---

I am experiencing the same problem now. However on the dashboard it does say that :

We’ve detected an issue and Fusion 360 is in Offline Mode. This is affecting all online workflows and we’re working to bring Fusion 360 back online as quickly as possible. 

So I will try again after that clears and hope it is OK.

[Anonymous]

Hello everyone , yep I have the same problem and I check all tips in this Forum ,but not working =(.

Best Regards.

[Anonymous]

I am having the same problem with my student account in two different computers.

[James.Youmatz]

Hi @Anonymous,

Is this on a school network? If multiple computers and accounts are experiencing this today - can you confirm that Fusion 360 works on any account, on an computer on that network? Is it possible the network is prohibiting traffic from Fusion 360 to the internet?

Can you please collect your application and web services log files and post them here?

Thanks,

[Anonymous]

I am not sure why but it is working now. I didnt do anything else. To answer your question, yes and no. I used my same student account in two different computers connected to different networks. One was connected to the school network and the other one was not.