Stuck on 'Loading additional modules'

[JMaltby19]

Prompted to update Fusion to the latest version. Upon relaunch, getting stuck at 'Loading additional modules'. Tried to repair, no luck. Then uninstalled and reinstalled. still no luck. Can't find this exact issue online so here I am. Any ideas? Any help is much appreciated.

[hansvaneven]

Same issue here Fusion goes unresponsive after "Loading Additional Modules". I've been using F360 for years, never had an issue and today I can't work, I tried reset, nothing works 

[hansvaneven]

I found a solution for those using several monitors and I can reproduce it 100%

>>> Only use one monitor when you launch Fusion 360 (power off the other ones) and when Fusion has been loaded turn them on again. Not sure where the issue comes from, I remember I have loaded new NVIDIA drivers yesterday so maybe an issue with those, but at least I can work. Autodesk any input on this issue ? thanks 

[hansvaneven]

Ok for the final solution (for me at least) I found the following:

It was the Sonic Suite Companion and Sonic Radar software from ASUS that got installed yesterday that was causing the issue. Just uninstall the Sonic softwares and then all works fine again. 

[joholst]

Turning off my second monitor worked for me. It seams like if i had Fusion open on my second monitor i wont lunch. 

[coolefabianscherer]

Hade the same issue since like 4 days. after reading the responses I thought the problem corrilates with the gpu / Monitor. so I updated my GPU driver, and it works for me now.

[veteze]

I've just had this same problem. Fix was to disable all screens. Really annoying bug wasted hours of time on this. 

[mikeblVTE23]

SAME ISSUE !!!!   FIX IT !!!!!!!!!!!

[tanielY34FS]

I had this problem as well. The issue I had was related to Fusion trying to open on my second screen instead of my primary one. Disconnecting the monitor, and restarting Fusion forced the app to load on the primary screen. This fixed the problem.

[sthebody]

I have the same problem.  I have an Nvidia RTX 3070 graphics card (3 displays connected) and tried both the latest Studio driver and latest Game Ready driver but neither helped fix the hanging issue.  I tried fiddling with all the Nvidia settings and still could not get Fusion to load.  Uninstalling and completely cleaning Fusion off my PC then reinstalling did not help either.  Turning off my secondary monitor, to force Fusion to open on my main display, fixed this issue for me as well.   

It is not necessarily just an Autodesk issue.  I also run an app called Roon which I use to stream FLAC files from my music server.   That software was having the same issue as Fusion.  The software would hang on startup if it was trying to open on all but my main display.  Same fix worked for the Roon software.

Both the Roon and Fusion issues started happening at the same time.  I have used both programs for 2 years on this same PC build and never had an issue until now.  With either program, once I have it open on my main display, I can move the window to either of my other displays and everything works okay.  I just need to remember to move the windows back to my main display before exiting the program.  Most of the time Windows does a good job remembering which display was last used and defaults to opening the program on the main display.

[frodrigues_gaia]

Hi,

After several tries with some of the community advices i came to the conclusion that the easiest and simple solution when the app stucks on the loading screen is,

On Windows OS,

1. Open Regedit
2. Got to path - Computer\HKEY_CURRENT_USER\SOFTWARE\Autodesk
3. Delete all folder
4. Run SHIFT+CONTROL when launching 360
5. RESET 360
6. REPAIR 360
7. Start app normally and log in again. Solved!

This is error seems to be related with authentication on the platform, i would like the DEVS to check this out and release a patch to fix it, thank you.

[wadakow]

I had this same issue the past two days. I seemed to have fixed it. I right clicked Fusion and selected "Run as Administrator". Then from the utility menu that opened, I selected "Repair Fusion". The repair window loaded for about 10 minutes, and then Fusion opened automatically and is running as normal. I didn't need to uninstall anything. I'll update if anything changes or if it stops working again.

[salvadore.bertolone]

Same thing happened to me recently.  Been trying to get an KVM switcher integrated, and its been... not great.  Had to turn off the secondary monitor to get fusion to launch on the primary monitor.  It would hang during startup when trying to launch on the secondary.  No big deal, but after an hour of screwing around with trying to clean and repair the fusion install, it sucks.

[haka_nordin]

I had the same problem and the only solution was to uninstall att clear the registry. I have tested all the solution that Autodesk have, nothing worked

Tonight I was so sick of it and tested to change from cable network to WiFi an it solved the problem.

Test it and let me know if it works for you?

[salvadore.bertolone]

was also doing this with the tool library opening on a secondary monitor.

[matt_taet]

Having the same issue, stuck on the loading screen.  Thanks to this discussion I simply turned off my second monitor and it loaded fine.

[MrCustoms]

The link above that joonasBW8B7 provided worked for me. Basically, you have to use Add or Remove Programs to delete any items that start with Autodesk (I had 3 in my case) and then delete several Autodesk folders. After that you have to delete the 2 Autodesk registry keys provided in the link. I followed that with a system reboot and then reinstalled Fusion. It's working again. FYI, this issue started immediately after the last Fusion automatic update

[davidVZLMV]

Background: I ran into the same issue this morning.

Troubleshooting Steps Taken:

1.) I tried restarting the computer, no change.

2.) I then ran Fusion in Administrator mode but after inputting login credentials, the same snag of "stuck on loading additional modules" issue occurred.

3.) I then tried doing the repair function using the Fusion Service Utility tool, but I was met with an error that two instances of fusion were operating at the same time, so the repair function didn't work.

4.) I disconnected my main display (I run two monitors), and the program was able to run. I then did the repair function using Service Utility and afterwards tried clearing the cache data.  After the repair function, Fusion was able to open successfully. So I plugged back in my main monitor. However, once I tried clearing out the cache data, on the second restart of the program, I got stuck again on "loading additional modules." 

5.) I unplugged the main monitor once more and then Fusion was able to start normally. 

6.) I exited out of Fusion to run the dual monitor test again. So I re-plugged the main monitor and opened Fusion. It worked properly.

SUMMARY: There is definitely a multiple monitor glitch/bug/hiccup occurring. If you have this issue, unplug your monitor and go from there.

I too enjoyed one hour's worth figuring this out...I'm glad this thread was created, just wanted to give back for the next user.

[MrCustoms]

Hi davidVZLMV,

I also investigated the troubleshooter from Autodesk and tried turning off my second monitor... but it was not successful. I had to do the full program delete including removing registry keys and folders to get it to work again.

In my case I turned off my second "2" monitor... but it sounds like the trick is to unplug the main "1" monitor? I will try that if it happens again.

Thank you,

[davidVZLMV]

MrCustoms, I listed the steps that helped me resolve the situation for my particular case, which included turning off "Monitor 1." However, I am not sure if "Monitor 1" will fix the issue for everyone. Tomorrow, if I have the same situation, I will be sure to add more details because I may need to do the same steps as you did -- a reinstall and deletion of the registry.

I was hoping to find a solution that didn't involve reinstalling Fusion.  Until tomorrow!

------

NEXT DAY RESULT:

Logging into Fusion the following day worked normally. I hope this helps others.

Thank you to everyone on the thread for the contributions, because unplugging my monitor was not my idea! Just sharing the results.

[surfpunk1]

if anyone is having this issue (like i too was) and are running dual monitors, open fusion as an administrator and once open drag the application over to the other monitor, close it and then re-open it, this fixed it for me.

i always use fusion on my primary monitor but had moved it over to my secondary monitor and for some reason that is what caused the issue