Question Marks appearing

[Anonymous]

Can anyone tell me why question marks are appearing where text should be when i open Fusion 360.

I have attached a screenshot.

[masa.minohara]

Hi @Anonymous,

Welcome to the Fusion 360 community and thank you for posting!

I am sorry to hear about the issue. Personally I have not seen this issue and I need a few more pieces of information to narrow down what the cause of the problem is-

• Are you able to open the files in the data panel?
• When did you start seeing the issue? Have you been seeing the issue since you started using Fusion 360 for the first time?
• Could you try creating a new Autodesk account with another email address and sign in to Fusion with the new account to see if that makes any difference?
• What language are you using for the operating system?
• What language did you use for the design and project name?
• Could you attach diagnostic log files?
• Could you try disabling anti-virus software if you are using any?

I look forward to hearing from you.

[Anonymous]

Hi,

I have gathered the information you requested.

1. Yes, i can open files in the data panel
2. I have seen this issue ever since i installed Fusion 360. It has always existed.
3. I have tried downloading the installer from a different Fusion 360 Account and the same issue occurred.
4. The operating system Language is English - Australia
5. The design and project name is also English - Australia
6. I have attached the Diagnostic Log Files
7. There is no Anti-Virus on the computer in question.

Thanks for your assistance.

[masa.minohara]

Hi,

Thank you for your response! I suspect something related to the font in your system is causing the issue. I'm sorry I should have asked this earlier but could I get the fonts information in the system report? 

[Anonymous]

Hi,

Please find attached the Fonts Info from the system report

[masa.minohara]

Thank you for the information! I'll take a look at it and circle back here as soon as I have more information to share!

[Anonymous]

Hi,

Any luck with the information i provided to you?

[masa.minohara]

Hi @Anonymous,

I'm sorry for my slow response! My colleague and I are looking into this right now. I'll keep you posted!

[baribak · Accepted solution]

Hi,

Have you changed your system font?

If so, if you change it to an Arial typeface does it work correctly?

Regards,

[Anonymous]

Yes, thanyou. That resolved the issue