Problem Installing Fusion 360

[Anonymous]

I recently installed a trial version of Fusion 360. I have been busy with other things and did not use it for the last 2 weeks when I came back to it, it would not load. So I downloaded the trial version again. It loaded but with no top bar giving my name and the time period of the trial. As I wish to gain access to the free start-up, it is very frustrating as to where the top bar has gone. Any suggestions?

[James.Youmatz]

Hi @Anonymous,

Welcome to the Fusion 360 Community!

Hmm, that sounds definitely strange. Do you mind posting a screenshot of what you are seeing regarding the top bar? I am curious if it go minimized however. If you look in the top right hand of corner of Fusion (for Windows only I believe), there should be a little arrow where you can collapse the top menus. 

[Anonymous]

Thanks for your reply.
Screen shot attached, the top bar, with name, trial period, help arrow, and
all the icons on the left are just not there.

[James.Youmatz]

Hi @Anonymous,

I found out that this is a known issue that we are looking at. We recently just removed the drop down arrow that I was referring to and as a result, some users are stuck like yourself. Check out my post here that has some more information.

Thanks,

[Anonymous]

Hi James.

I tried the solution below and no it did not work, still the same.

I just noticed this option was missing as well. Let's try this - although
it will reset your customizations.



- Open Windows Explorer
- Close Fusion
- Enable hidden folders from Control Panel
- Navigate to C:\Users\\AppData\Roaming\Autodesk\Neutron
Platform\Options\
- Locate NULastDisplayedLayout.xml
- Rename to NULastDisplayedLayout.bak
- Relaunch Fusion 360

Does it appear now?

[James.Youmatz]

Hi @Anonymous,

At this time, the only immediate workaround I know of is a clean uninstall and reinstall, although (as mentioned) it seems a bit overkill. If you want to proceed, I suggest making sure all of your data is backed up to A360 first as the clean uninstall utility will wipe all of your offline cache data. Once it is:

• Restart your computer
• Download and run our Clean Uninstall utility here
• Download and install Fusion from this link here

That should restore that file menu. Let me know if that worked.

[Anonymous]

Hi James.

I did as you suggested and the problem is still there.

[Anonymous]

Would I be better off attempting a manual clean rather than an auto clean?

[Anonymous]

Hi James.

I just downloaded Fusion 360 to my Laptop with the same result. The laptop has never had 360 placed onto it before, this was a brand new installation, which would suggest that the problem is with my account. Very frustrating.

[Anonymous · Accepted solution]

Hi James.

I did a manual uninstall,  reinstalled, and bingo, problem solved.