Not installing correctly - connection issue in log

Not installing correctly - connection issue in log

kdochoda
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Message 1 of 5

Not installing correctly - connection issue in log

kdochoda
Community Visitor
Community Visitor

I have tried letting it through the windows antivirus, but it still says it is failing. Any tips? I have included the log.

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4 Replies
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Message 2 of 5

RajkumarIlanchelian
Autodesk
Autodesk

@kdochoda Please try the below:

1. Make sure that Fusion installer is not running in task manager
2. Go to C:\Users\user\AppData\Local\ Autodesk\DELETE the following folders – Webdeploy,Web Services, Identity services, Autodesk Fusion 360 ((IF you do not have any other Autodesk products installed, delete the Full Autodesk folder) 
3. Delete the shortcut that is used to launch Fusion
4. Restart your machine
5. Do not use the same Fusion installer. Can you please download the installer again
6. Now install again

Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 5

b_amsdorf
Community Visitor
Community Visitor

Hi i had a similar issue when trying to log in. What should I do?

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Message 4 of 5

RajkumarIlanchelian
Autodesk
Autodesk

@b_amsdorf Can you try the solution I called out above? 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

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Message 5 of 5

b_amsdorf
Community Visitor
Community Visitor

I tried something else and it worked out. Thank you for replying though