Installation Issue with Fusion 360 - Log File Attached

[Brandybest]

Dear Fusion 360 Support Team,

I am encountering an issue while trying to install Fusion 360 on my system. The installation process fails, and the error message states that it is not possible to determine the cause of the issue.

To assist you in diagnosing the problem, I have attached the log file as instructed in your error troubleshooting guide.

Could you please review the logs and provide guidance on how to resolve this issue? I am eager to get Fusion 360 running and appreciate your support in resolving this matter.

Thank you for your assistance.

Best regards,

[RajkumarIlanchelian]

@Brandybest Can you please try the below?

1. Make sure that Fusion installer is not running in task manager
2. Go to C:\Users\user\AppData\Local\ Autodesk\DELETE the following folders – Webdeploy,Web Services, Identity services, Autodesk Fusion 360 ((IF you do not have any other Autodesk products installed, delete the Full Autodesk folder) 
3. Delete the shortcut that is used to launch Fusion
4. Restart your machine
5. Do not use the same Fusion installer. Can you please download the installer again
6. Now install again

[Brandybest]

Thank you for your response. I followed your instructions, but please find attached the screenshot.

Fusion opens but then freezes and becomes unresponsive, leaving me stuck.

[Brandybest]

Thank you for your response. I followed your instructions, but please find attached the screenshot.

Fusion opens but then freezes and becomes unresponsive, leaving me stuck.

[RajkumarIlanchelian]

@Brandybest The image looks like it is windows. Can you restart your machine, launch Fusion and then collect these logs to post here please? 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

[Brandybest]

Following your instructions, please find the log file attached.

[RajkumarIlanchelian]

@Brandybest Can you please attach the identity logs and application logs as well please? The install logs won't help since the product is successfully installed. 

[Brandybest]

Sorry, please find the log files attached

[Brandybest]

Here is the last log file

[Brandybest]

sorry the last one

[RajkumarIlanchelian]

@Brandybest It looks like it is struggling to find your hub. Can you direct message me your email used to register for Fusion? I want to check in the backend for your default hub. 

Also can you tell me if you can login to https://login.autodesk360.com/login

[Brandybest]

franck.wystyrk@gmail.com

[RajkumarIlanchelian]

@Brandybest Thank you. The backend looks good.

1.Can you let me know if logging into https://login.autodesk360.com/login works? 
2. Do you have other Autodesk products on this machine? 
3. Can you go to and add this log as well? 

• Windows OS: %localappdata%\Autodesk\Identity Services\Log\IdServices.log
• macOS: ~/Library/Application Support/Autodesk/Identity Services/Log/IdServices.log

4. If you connect with a different network like saw a mobile hotspot, does Fusion start now? 

[Brandybest]

1. Can you confirm if logging into https://login.autodesk360.com/login works?
   Yes, it does. Please find the screenshot image attached.

2. Do you have any other Autodesk products installed on this machine?
   No, I don’t have any other Autodesk products.

3. Can you go to the following location and add this log as well?
   Windows OS: localappdata\Autodesk\Identity Services\Log\IdServices.log
   The log file is attached to this message.

4. If you connect to a different network, such as a mobile hotspot, does Fusion start now?
   I tried with my cellphone, but the result is the same.

[RajkumarIlanchelian]

@Brandybest Thank you for the details. While I look at the last log in Fusion team when you logged in if you select a file and say "Open in desktop" does that work? 

Asking a lot of questions here so that we can nail down where this issue is coming from. 

[RajkumarIlanchelian]

@Brandybest one another question, when you launched Fusion, I assume you were asked to login and you were able to successfully authenticate and then Fusion gets stuck. Right? 

[Brandybest]

I tried that, but unfortunately not. It still doesn't work

[Brandybest]

No, there’s no login prompt. It loads, the window turns white, and then it says "Not Responding."



No, there’s no login prompt. It loads, the window turns white, and then it says "Not Responding."


No, there’s no login prompt. It loads, the window turns white, and then it says "Not Responding."

[RajkumarIlanchelian]

@Brandybest Ok. That is not right and first let's try to fix that. 

Can you please try the below? 

1. Close Fusion
2. Go to  C:\Users\<USER>\AppData\Local\Autodesk\Identity Services\idservices.db
3. Now launch Fusion

[Brandybest]

Hello,
I'm sorry, but I don't fully understand what you mean by "Go to C:\Users<USER>\AppData\Local\Autodesk\Identity Services\idservices.db."
What exactly do I need to do with the idservices.db file, please?