Installation Issue with Fusion 360 - Log File Attached

[Brandybest]

Dear Fusion 360 Support Team,

I am encountering an issue while trying to install Fusion 360 on my system. The installation process fails, and the error message states that it is not possible to determine the cause of the issue.

To assist you in diagnosing the problem, I have attached the log file as instructed in your error troubleshooting guide.

Could you please review the logs and provide guidance on how to resolve this issue? I am eager to get Fusion 360 running and appreciate your support in resolving this matter.

Thank you for your assistance.

Best regards,

[RajkumarIlanchelian]

@Brandybest @Apologies. That file needs to be deleted. 

[Brandybest]

Thank you for your response, but it still isn’t working.

[RajkumarIlanchelian]

@Brandybest When you double click to launch Fusion it is still not showing you the login screen? 

[Brandybest]

No, it isn't

[RajkumarIlanchelian]

@Brandybest Interesting. Can you run one more test for me please? Disconnect internet and launch Fusion. What happens? Also I do believe you already tried connecting Fusion with a different network like a mobile hotspot, right? 

I want to see if this is network related or install related. 

1. Disconnect internet and start Fusion
2. Connect machine to another network
3. Any anti-virus or Windows defender that you can turn off and try to launch?

[Brandybest]

What do you mean by Put machine with our Internet start Fusion, please?

[RajkumarIlanchelian]

@Brandybest I corrected the typo:

1. Disconnect internet and start Fusion
2. Connect machine to another network
3. Any anti-virus or Windows defender that you can turn off and try to launch?

[Brandybest]

Same result, sorry

[RajkumarIlanchelian]

@Brandybest Ok In this article - https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Stuck-in-Sign-in-l... follow the "Web browser is blocking Autodesk identity" section. Let me know what you see. 

If the above is not working can you please follow post #2 again please? This will reset everything for us and give us a new baseline to start. 

[Brandybest]

Please find attached a picture showing where the loading stops and becomes unresponsive.

[Brandybest]

It’s the same issue, but I noticed that I have two identical subscriptions under my name. Is that correct?
I only need one for myself.
Please see the attached pictures.

[RajkumarIlanchelian]

@Brandybest Ok, I know this is progress but still need to identify where it is failing. From the image looks like network but did the article help? 

If you go to 

1. Add/remove program - Autodesk Fusion 360 - Modify
2. Fusion service utility 
3. Gather system info 
4. Attach the Fusiondiagnosticsdat.zip file again pelase 

[RajkumarIlanchelian]

@Brandybest Its not this because it is not even getting to the login page and you can successfully login to Fusion team. 

[Brandybest]

Sorry, but where can I find the FusionDiagnosticsData.zip file after running the diagnostic, please?

[Brandybest]

I found the directory. Please find the zip file attached.

[Brandybest]

Hi,
Do you have any solution for me, please?

[RajkumarIlanchelian]

@Brandybest Unfortunately the logs does not give much. So here is a different approach. 

1. Make sure Fusion is not running in task manager
2. Uninstall Fusion
3. Go to C:\Users\user\AppData\Local\ Autodesk\DELETE the Autodesk Folder
4. Delete the Fusion launch shortcut
5. Go to - https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/7zbgTemIhA3ltRs4eACL0g.html
6. Install Autodesk Identity manager
7. Now Download Fusion installer and install again
8. Launch Fusion

Please let me know what you see after this. 

[Brandybest]

Hi,
I followed all your instructions, but unfortunately, the result is still the same. Sorry.

[RajkumarIlanchelian]

@Brandybest Wow. Ok. This is really getting interesting.

1. Can you please, close Fusion and start a screen recording and launch Fusion and show exactly what you see? 
2. I asked for another test early on but just want to clarify if that was done - Login to Fusion team - https://login.autodesk360.com/login and select a design and choose "open in desktop". Does it attempt to launch Fusion? 
3. What language is your Windows OS?

[Brandybest]

I am using Windows 11.
Please find the recording attached.