Getting back my data

[jcamve]

All my data is lost. There are no files I can open except the  editable ones. After editing I was directed to a new project file that  was otherwise empty. In all fairness I should add that I made a couple of changes to my preferences that caused the mess I am in. I did not now that after so long I still am a newbie.

[jcamve]

Could not get past d directory Neutron Platform. I wonder that even though Fusion updated me three or four days ago I got a proper version. See attachment.

[jcamve]

Could not get past d directory Neutron Platform. I wonder that even though Fusion updated me three or four days ago I got a proper version. See attachment.

[jcamve]

Could not get past d directory Neutron Platform. I wonder that even though Fusion updated me three or four days ago I got a proper version. See attachment.

[jcamve]

Could not get past d directory Neutron Platform. I wonder that even though Fusion updated me three or four days ago I got a proper version. See attachment.

[RajkumarIlanchelian]

@jcamve If you cannot find them in that folder can you try? 

 C:\Users\<username>\AppData\Roaming\Autodesk\Neutron Platform\Options\<#####>

Search for the file name in your C drive is the above is not working too. 

[jcamve]

Tell me what to look for. Look, I am sorry that I am giving you so much trouble that I could possibly solve if I were addressed to some training chapter within your own . If you can don that Im will stop and spend some time in ntraining and free you. I am in Caracas, Venezuela and I just dont know of anybody thtat  can teach me what I dont get out of the trial and error method and whatever I read from you guys.

[jcamve]

I sent the wrong diorectory

[RajkumarIlanchelian]

@jcamve In your C: drive can you search for the file login__ActiveDocuments

[jcamve]

There is no such file in my C: dial

[jcamve]

there is no such file with one underline either.

[RajkumarIlanchelian]

@jcamve hmmmm. that is interesting. Can you please post an image of your data panel? 

[jcamve]

What is that data panel supposed to be or look like?

[RajkumarIlanchelian]

@jcamve The place where you see and access your data is the data panel. For example below. Would like the same of your inside your project to see how many designs are marked as editable. 

[jcamve]

Note that only the editable files are shown, but after two (Three?) years there are quite a bit more files. 

[jcamve]

One file is missing. I changed it to read only and issued the post command. The file disappeared from the list but was sent to the other hub because I can no longer access it. 

[jcamve]

The data panel is file 22.

[RajkumarIlanchelian]

@jcamve Thank you for the images. So there are a couple of things I want to clarify and see how we can problem solve for you. 

1. In the image in red I do not see any one of them with a thumbnail. This shows that the full save process did not go through

2. All of these five files have only V1 meaning that you had not edited theses documents again. I assume the problem here is that you cannot open them for atleast you can open them but you cannot save them, right? 

3. In the free box that I highlighted can you do the dropdown and show me how many hubs you have? 

4. Lastly can you direct message me here what email ID you have used to create the Fusion account? 

[jcamve]

Good morning.

I will reply in your order.

2. when after attempting to edit one of the editable files I got the message that you see in the attachment. I canceled de editing. I noticed however that the version shown before canceling went up to 5. Savingn was painless except that the drawing was treated as new (V5). As you can also see, V1 is still there.

3.In the uper left topmost box you mention appears:

TEAMS YOU ARE MEMBER OF

Relojes de madera (NT. Wooden Clocks)

Single user storage

Julio Andrade

4. My email is jcamve@gmail.com

and ID is  Julio Andrade

[jcamve]

Here is the sattachment

[RajkumarIlanchelian · Accepted solution]

@jcamve So here is what seems to be happening.

1. Right now your active hub is Relojes de madera (NT. Wooden Clocks)
2. How ever it looks like the file that you are saving belongs to the single hub Julio Andrade
3. If you switch the active hub to "Julio Andrade" and then open the file and save, does this message go away?