Fusion login not launching browser.

[ROGsolutions2022]

Gidday all!

I have recently run into an error with Fusion 360,

The splash screen shows the login button, and when clicked this used to open the default browser and take me to an Autodesk login page, I would be able to login and then head to the desktop version and get started.

Now, unfortunately, it doesn't seem to launch the browser. So far I have tried:

1. Following the steps here notably, the Fusion Service Utility will not launch, and I am unable to locate debugger keys in the REGEDIT address provided.
2. Uninstalling, restarting and reinstalling Fusion.
3. Installing the Desktop Connector, the Desktop Connector crashes on startup also.
4. Signing in online (this works fine, however does not allow me to access Fusion 360)

Any further tips and tricks would be greatly appreciated!

Rog

[pixelated9]

i tried everything. still same. 

[RajkumarIlanchelian]

@pixelated9 This is what we should have started with but can you share exactly what you are experiencing? 

[pixelated9]

so i started getting same issue as this thread. "Web browser does not open" and there was no AppData folder. 

[RajkumarIlanchelian]

@pixelated9 What version of Fusion do you have installed on your machine? Also, what is your default browser? If you change your default browser, did that help? 

[pixelated9]

the latest fusion. i have tried with firefox and chrome and it does not open

[RajkumarIlanchelian]

@pixelated9 Can you please do a couple of things? 

1. Please send me a DM of your mail used for Fusion.
2. Are you able to login to https://login.autodesk360.com/login
3. Collect logs:

1. Add/remove programs - Fusion - Change
2. This will launch Fusion service utility 
3. Gather system info
4. Attach the Fusiondiagnostics.zip

[RajkumarIlanchelian]

@pixelated9 Thanks for the DM. The backend looks clean so that is good. You can attach the log files right here in this channel 

[pixelated9]

PFA

[RajkumarIlanchelian]

@pixelated9 Thanks for the logs. 

1. What OS are you running on? 

2. Go to add/remove programs
3. Select Fusion - change 
4. This will launch the Fusion service utility 
5. Can you run the Repair command and see if that helps? 

[pixelated9]

1. Win 10
2. when i clicked repair it said it was old so had to install new one 
   1. after this it threw some errors
   2. had to uninstall whole thing and re-install again
   3. finally, i was able to click "sign in" and land of login page. 
   4. able to see fusion but complains unsupported OS.

[pixelated9]

i was installing student version and it keeps saying i have read only access because trial has expired.

[RajkumarIlanchelian]

@pixelated9 What does it say when you login to https://login.autodesk360.com/login does it give the same that license has expired? 

Also please note that we do not support Windows 10 any longer. https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/System-requirement...

[pixelated9]

yes, that is the only message i get.