+fUSION JUST STOPPED WORKING PROPERLY and I don't know happened'.

+fUSION JUST STOPPED WORKING PROPERLY and I don't know happened'.

crchisholm
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Message 1 of 8

+fUSION JUST STOPPED WORKING PROPERLY and I don't know happened'.

crchisholm
Advocate
Advocate

I took a lunch break and came back to fusion and now I cant load my project.  I get  message saying that there are 2 jobs pending and it just sets there spinning the "donut of death. "   Ive tried shutting down twice with same result.  Also the browser is collaped and wont expand.  I also get a message saying "You're all set with the latest version" so I suspect it has something to do with the latest version.

 

Please help.  I am facing a deadline!

 

Charlie R Chisholm Shaneyfelt 

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Message 2 of 8

RajkumarIlanchelian
Autodesk
Autodesk

@crchisholm Few details that can help.

1. If you put Fusion in offline mode and then open one of the stuck files, make a small edit to it and save and then go online , does the file upload right? 

2. Do you work on multiple machines?

3. In Fusion go into Help - Support and diagnostics - Service utility - Gather system info - attach the Fusiondiagnosticslogs.zip file please 


Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 8

crchisholm
Advocate
Advocate
Did as you suggested and attached pics show the results. i typically only
work on a single machine in the shop, but do rarely work on another machine
in the office. Notice that the browser is collapsed when I open fusion and
I can not expand it.
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Message 4 of 8

RajkumarIlanchelian
Autodesk
Autodesk

@crchisholm I do not see any attachments to your post. 

Did you also try this one? 

1. If you put Fusion in offline mode and then open one of the stuck files, make a small edit to it and save and then go online , does the file upload right? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 5 of 8

crchisholm
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Advocate

here are the files you requested...

Message 6 of 8

RajkumarIlanchelian
Autodesk
Autodesk

@crchisholm thank you for the logs. I see some errors in there and consulting with pour engineering team now. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 7 of 8

RajkumarIlanchelian
Autodesk
Autodesk

@crchisholm Can you please try the following:

1. Close Fusion
2. Ensure that in task manager Fusion360.exe is not running

3. Go to C:\Users\(username)\Appdata\Local\Autodesk\Autodesk Fusion 360\(Alphanumeric Folder)\W.login
4. Replace UploadQueuedFileList.xml with the one I have attached here
5. Start Fusion now

See if the uploads complete. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 8 of 8

crchisholm
Advocate
Advocate
Accepted solution

I'm very sorry but I was taking ill after my last post period I did do what you suggested though when I got better and it worked. I'm on my tablet now and it doesn't seem to have the ability to mark this as the solution but as soon as I can get back to my workstation I'll do that. Thank you very very much and I'm sorry for the delay.