Fusion connection error

Fusion connection error

parvanehjadali
Observer Observer
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Fusion connection error

parvanehjadali
Observer
Observer

when I launch fusion 360 while connected to home network, I get outage error and it switches to offline, but if I use my phone hot spot to connect to internet the issue will go away and fusion logs in successfully.

it seems my home public IP has been blocked by autodesk?!!

I did tracert to autodesk sign in page and verified that the traffic is passing though Verizon network, therefore I don't think the ussue is with my ISP.

any thoughts?

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Message 2 of 2

RajkumarIlanchelian
Autodesk
Autodesk

@parvanehjadali It’s likely the other way around. Your ISP is blocking Autodesk calls. 

Restart your router and sometimes we have seen that has helped. 

in your ISP login set up Autodesk..com in allowed list. 

Rajkumar Ilanchelian
Autodesk Fusion

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