Fusion 360 unable to connect to internet

[Anonymous]

unable to sign in  shows error as shown in attached file or image lz help me

[baribak]

Hi,

Could either of these help?

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Ins...

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Net...

Regards,

[jose_gallego]

Hi Kevin, how are you?

My Fusion has been in trouble since yesterday, I can't access the program. Yesterday Fusion showed the status as offline, I change the settings and included the information of the proxy. Since, i could no longer access the program. Follow attached log file and above some information:

ZipFilename:fusionsrcv1040.zip
BuildVersion:v1040
BuildDate:10/18/2016
Service:FusionJS

 

[baribak]

Hi,

I've responded via email.

Regards,

[Anonymous]

Hi there 

I have a similar issue to the others in this thread.

I am not running through a company server, just direct to wifi on my home laptop.

The first error message is;  YOU HAVE BEEN LOGGED OUT FOR MORE THAN THE ALLOWABLE 2 WEEKS, PLEASE LOG IN ON YOUR AUTOSDESK ACCOUNT

I did this and then clicked on my project OPEN IN FUSION

The same message appears.

The next message is; UNABLE TO CONNECT TO THE INTERNET

PLEASE CHECK YOUR NETWORK SETTINGS AND SIGN INTOYOUR AUTODESK ACCOUNT TO START FUSION 360

Thanks in advance.

Dan

[baribak]

Hi Daniel,

Can you try the following to see if it helps:

Windows

1. Launch Explorer.
2. Navigate to c:\users\username\appdata\local\autodesk\web services\
3. Rename the file LoginState.xml.
4. Exit Explorer and launch Fusion 360.

Mac

1. Launch Finder.
2. Navigate to /users/username/library/application support/autodesk/web services/
3. Rename the file LoginState.xml.
4. Exit Finder and launch Fusion 360.

This should bring up the login screen.

Regards,

[Anonymous]

Same problem here.

I dont think it has to do with proxy because I'm trying to launch Fusion from my laptop. It's on the same network with my PC, which works fine.

See attached error messages

[baribak]

Hi,

For the unable to connect error can you try restarting your computer.

For the "2 weeks" notice, can you try the following to see if it helps:

Windows

1. Launch Explorer.
2. Navigate to c:\users\username\appdata\local\autodesk\web services\
3. Rename the file LoginState.xml.
4. Exit Explorer and launch Fusion 360.

Mac

1. Launch Finder.
2. Navigate to /users/username/library/application support/autodesk/web services/
3. Rename the file LoginState.xml.
4. Exit Finder and launch Fusion 360.

This should bring up the login screen.

Regards,

[Anonymous]

Did that and got this:

[baribak]

Hi,

Did you restart the computer and still got that?

Regards,

[Anonymous]

Yes

[baribak]

Hi 704874,

Thanks for checking. A few questions if I may:

1. Do you know if you have antivirus and/or a firewall running that could be blocking us?
2. Are you using any kind of redirection through your Hosts file?
3. Can you send me the file autodesk.webdeploy.streamer.log? This file is located in c:\users\username\appdata\locale\autodesk.

Regards,

[Anonymous]

OK...

1. I've disabled the anti virus and firewall and started fusion again.

This brought back the messages from pictures 1-2.

2. I'm working at home so I dont think 2. is relevant.

3.Attached

Thanks for the support!

Shahar

[baribak]

Hi,

Thanks for the log file. Unfortunately it doesn't show any issues with regards to the installation.

There are other log files that may help. These would be located in c:\users\username\appdata\local\autodesk\autodesk fusion 360\alphanumericfoldername\logs

Additionally, you can try loading something like PERFMON (Performance Monitor) or Fiddler and then launch Fusion and see if it details what might be blocking our attempts to connect to our authorization server.

One last thing, sometimes the network router may inadvertently denying us access. To remove this as a possibility try resetting the router as well.

Thanks for your patience as we work this out.

Regards,

[Anonymous]

Hi Kevin

Seems that the problem has solved itself: I installed Fusion once more and everything looks OK.

Thanks for your patience.

Shahar

[Anonymous]

ignore

[Anonymous]

Hi Kevin,

I'm yet another user that is unable to connect to internet. It was working fin the first few weeks but I haven't had it on the net for a while now.

Is there a solve to the issue yet?

When I put the various URLS into my browser (listed in the relies above) I get text only. No warnings, no security checks etc.

Cheers,

Hayden

[baribak]

Hi Hayden,

Thanks for using Fusion 360 and sorry to hear of the trouble.

Is Fusion launching, but launching offline?

If so, can you go to c:\users\{username}\appdata\local\autodesk\ and delete the folder Web Services? Then launch Fusion and login.

Regards,

[danielcorlett83]

Hey I'm also having a similar issue. I am able to sign in to my account and have even done the "change the Loginstate to a .bak file and can still sign in.

I have also copied and pasted both these links and they worked fine from the get go (didn't have to validate anything).

https://a360-statusdashboard.s3.amazonaws.com/autodesk_maintenance.json?AWSAccessKeyId=AKIAI3QZAKZMA...

https://ui-dls360.autodesk.com/fusion/version.txt

I'm only running off my home network so no proxy.

I have attached the file that fusion spits out when you request a Diagnostic file

Any help would be appreciated 

Dan

[Anonymous]

Hello

Man I really like Fusion, but I can't believe in some problems, today I didn't work only trying solve this problem, Fusion don't launch because this error.

I did all the things showed on the post and doesn't worked.

Can you please solve this problem? I need to work.

[Anonymous]

I also have the same trouble, is there anyone help me with this?