Error uploading a file to cloud storage

[ja--hu]

Hi from Germany,
I'm having a major issue with my Fusion 360 program, and I was hoping someone could help me.

An error occurred while saving a file. Now, the program is stuck in the cloud, which slows it down and prevents me from setting my files to read-only. This means that I can't create any new projects.
I only save to the cloud.
I have already emptied all caches and prefetch folders. I uninstalled the program and ran a registry cleaner.
Even after reinstalling the program, the same problem persisted after logging in. Here is a video of the problem.

Unfortunately, I can't get any support because I'm a freeware user.

[dsouzasujay · Accepted solution]

Hi @ja--hu ,

Follow below steps and see if the problem gets fixed.

• Close the Fusion application.
• Please back up the folder mentioned below and delete all the files under W.login?
• If you are unable to delete the files, you might need to restart your machine.

C:\Users\[YOUR USERNAME]\AppData\Local\Autodesk\Autodesk Fusion 360\[YOUR OXYGEN ID]\W.login

[ja--hu]

Perfect! Thanks a lot!