Decals not showing up in renderings all the sudden.

[Anonymous]

Local renders. No, it's not a normals thing, we use templates to render third party branding onto products. Did I accidentally toggle something off? No file renders right now.

I don't see an option in the render menu to turn them off. 

I swear its a new issue every other day with this software. 😕

[jodom4]

Hey variant1,

Can you share an archive so we can take a look?

[Anonymous]

Now its working all the sudden, except all the renders I queued after toggling a different label on (typically, there are multiple SKUs), have all rendered as the first label. 

Any plans in actually finishing the software?

[Anonymous]

Basically, I've got to shut the software down entirely every time I change or add a label and reopen it or I get a render with no label on it.

The company is going to switch to Keyshot here soon and I cannot wait. I'm so tired of playing Russian Roulette with which feature won't work right on any given day.

[lucasproko]

Hey @Anonymous,

I'm sorry to hear you're having issues with our rendering workspace. I understand there's a big frustration when things don't work how you expect them to, and I can assure you, our focus moving forward is on reliability.

That being said, I'm curious for a bit more information on the problem you're describing. In my tests, changing decals, and then creating new renderings results in the behavior I would expect. Namely, each new rendering correctly displays the decals that are present when the rendering is queued. Could you elaborate a bit more on your exact workflow so I can try and replicate it?

Also, are you using Cloud renderings, or Local renderings? 

Thanks,

[britdizzy]

I've been having the same issue with decals being there and rendering fine, then they disappear. the decal is still present, and when you select it, it shows as a blue square, but will not show when in the design or render space. I have replaced decals, and the same thing happens over again.

@lucasproko 

hope you can help.

[hotlipsporter]

I'm having the same exact problem. Decals have been showing in renders no prob and then all of a sudden, nothing! Come on Autodesk, you guys gotta come up with a solution for this...enough people are having the same issue. There isa bug!