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Make Disabled Machines Truly Disabled

Make Disabled Machines Truly Disabled

Our disabled machines that have recurring maintenance orders attached to them still show up on maintenance order reports. In a specific case, we have a machine that we actually sold and no longer have here but still must consider when looking at our maintenance orders. We don't want to delete the maintenance records associated with the machine but we can't delete the recurring order because of the attached records. This is leading to inaccuracies in our reporting because our maintenance tech either has to complete the order (though he didn't really do the work) or it shows up on the report as a late or incomplete task. Either way it becomes an inaccurate data point when calculating our KPI's. 

5 Comments
andrade_david
Autodesk

Hello @sidney_long 

Thank you for your idea. Can you share more on why the recurring order cannot be deleted? You should be able to delete a recurring maintenance order at any moment. You may not be able to delete the Order template (order to be cloned) if there are records against it. However, the recurring order itself should be deleted with no issues.

Keep me posted 🙂 

sidney_long
Contributor

Hi David, I think it's because there are maintenance records associated with it. I reached via that chat and was told that this unfortunately is not possible and I should submit an idea. 

andrade_david
Autodesk

Hi @sidney_long 

I believe you are confusing two topics: maintenance orders and recurring maintenance orders.

  • You can at any time delete or stop a recurring maintenance order. When this happens, the maintenance order should no longer be created. There are no dependencies from maintenance orders or maintenance records.
  • You can only delete a maintenance order if it has no maintenance records against it.

My understanding is you want to delete the recurrence, which should always be possible. When deleting it, no more maintenance orders are created. The existing maintenance orders should be manually closed or archived, in case no more work is expected to be performed against those.

 

sidney_long
Contributor

Got it. I can indeed delete the recurrence. I didn't realize there was a difference between the two and it wasn't addressed in my chat with the support team. Thanks for the clarification, we are all set now. 

andrade_david
Autodesk
Status changed to: Archived

Great to know 🙂 

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