Allow screenshots on phones

[adamL79LL]

I have noticed that on my andriod phone, the Fusion Operations mobile app does not allow me to take screenshots. The screenshot comes out completely black. This makes it difficult to describe problems to your support team. It also makes it difficult to create tutorials that show workers how to use the app. Please consider looking into this and fixing it. If it is for security, maybe we can turn this feature off if desired? Thanks!

[andrade_david]

Hello @adamL79LL

I'm setting this idea as Archived because this is an internal security measure that is mandatory for internal compliance. I understand that this makes more difficult reporting issues to support, the solution we have available is using another device to capture the issue.

Regarding creating tutorials, you are able to access the mobile app as well on the browser by clicking on the smartphone icon on the top right corner of your back office interface. From there you can take screenshots and create the tutorials directly from a computer.

You can also refer to this link on how to simulate the mobile app interface on Chrome: https://developer.chrome.com/docs/devtools/device-mode