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WF Escalate: Escalation should be performed by 'System' user

WF Escalate: Escalation should be performed by 'System' user

Currently the 'Escalations' in the system are logged in AS IF the last user to execute a WF Action is the one who has performed the escalation. This is confusing and very misleading.

 

The request if for the system to perform the escalation using a 'System Admin' user of some sort to prevent reporting issues on this and confusion by users.

1 Comment
Anonymous
Not applicable

In addition, I am running into the issue where when the user's account is deactivated, the escalation stops running as it was tied to that last user. 

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