Rotated component

[pstormarkG9SGY]

I have an issue with a component that's rotated weirdly:

Those two switches are the same component, but the one to the right is rotated 90 degrees for some odd reason.

Autodesk support didn't help at all. They only said it might be because it's rotated wrongly in the library, and when I stated they were the same component, I didn't hear anymore. Not adequate support when paying for a product.

The component looks alright on the 2d PCB.

Edit: fixed right/left mistake

[HelenChen-ElectronicsQA]

Hi @pstormarkG9SGY ,

So sorry to hear that you're having trouble.

Do you mind inviting our development team into your Fusion team hub where able to access the 3D PCB as well as the library you used?

I will send private message to you soon for details.

Thank you so much!

Best regards,

Helen

[pstormarkG9SGY]

I will do. 

[HelenChen-ElectronicsQA · Accepted solution]

Hi @pstormarkG9SGY ,

Thank you so much for all your great help!

We have identified the reproducible steps and the key point is the OS region is French, Dutch, Norway or others which might have format differences.

Before this issue is fixed, the workaround is:

1. Change the OS region to English instead from French, Dutch
2. Break link for the problematic 3D PCB
3. Push to 3D PCB again

Please kindly try the workaround before this issue is fixed.

We will keep you be posted once we have a fix about this issue. So sorry for any inconvenience.

Hope you have a great day!

Best regards,

Helen 

[HelenChen-ElectronicsQA]

Hi @pstormarkG9SGY,

Hope all is well.

Good news that today we have an update about Fusion 360 version 2.0.16007 which has a fix about the issue you reported.

Could you please upgrade to latest to have a try? It should work for you now without any extra steps.

Thank you very much for your reporting and so sorry for any inconvenience.

Best regards,

Helen