Support????

[mduboisUSZNH]

I have a student who is trying to activate their account.  They did not enter a password, but autodesk says they have a verified account.  They try to hit reset password, and no email ever comes.  I tried to call the support line - I've since learned that is a joke and of no use.  I tried the online support chat.  They didn't even give an ability for me to type in a question.  Can anyone help?  I'm very frustrated with the lack of help from Autodesk at this point.  

[dan.banach]

Hi @mduboisUSZNH 

Sorry that you and your student are having this issue. Do you have a support case number?

Please Private Message me the students email and I'll elevate this issue.

Thanks,

-Dan

[dan.banach]

Hi @mduboisUSZNH 

An email was sent to your student's email with instructions on how to reset their password.

Please keep us posted.

-Dan

[mduboisUSZNH]

Dan, my IT department is trying to unblock the email from student accounts, but we need to know what email address the password reset comes from.  Can you help with this?

[dan.banach]

Hi @mduboisUSZNH 

The email would would have from customersupport@autodesk.com.

-Dan