why does not work these function??

[Anonymous]

why does not work these function??

[masa.minohara]

Hi @Anonymous,

Welcome to the Fusion community and thank you for posting! Are you using any anti-virus software/firewall? If so, could you try disabling them to see if that makes any difference? It looks like Fusion is having difficulty loading the render setting window. This article may help resolve network connectivity issues.

Please let me know if you have any questions.

[Anonymous]

[GPU Information]
GPU Device: Intel(R) HD Graphics 3000
GPU RAM: 1040 MB (Integrated card)
GPU Driver API: DirectX 9.0
GPU Driver Version: 8.17.10.1433
GPU Driver Date: 02/26/2016

[Graphics Effects Settings]
Anti Aliasing: On
Ambient Occlusion: On
Object Shadow: Off
Ground Shadow: On
Ground Reflection: Off
Selection Display Style: Normal
Transparency Effect: Better Performance

[Limit effects to optimize performance]
Off

I use dual graphic card so I set amd radeon 6600m and 6700m series in fusion 360 but It doesn't work
I heard intel graphic card doesn't work in fusion 360 so I turn off intel grapic then it works
but if my computer turn off intel graphic card, monitor resolution down so I can't see monitor
how do I do??

how do I do??

[baribak]

Hi jmk9633

Have you tried setting the Graphics Driver to DX9 via the Preferences dialog? By default this is set to auto-select between DX9 and DX11. To access launch Fusion, click the User menu then Preferences. On the General tab change the Graphics driver from auto-select to DX9.

Do the cards have multiple modes? If high performance modes are available, can you try disabling and see if it helps?

Have you tried lowering the resolution the card is using to see if this helps with the screen display?

Also, has this ever worked with Fusion and this configuration? If so, what has changed that may have affected this?

And have you checked the driver to see if it's the most current? Check the AMD site as Windows Updates don't necessarily carry the latest drivers.

Finally, if none of this works out, can you attach your log files? To create these launch Fusion, go to the Help menu (?), and click Diagnostics Log Files.

Regards,

[Anonymous]

Already do all about this manual

I use display 1600X900 

but I turn off my  intel graphic card change 1280X800 so I don't use monitor

I send Diagnostics Log Files

how do I do?

[baribak]

Hi,

Thanks for the logs. There's no apparent indication of any data corruption. Can you access your files by launching a web browser and going to myhub.autodesk360.com? Are they viewable, etc.?

Some things to try:

1. Can you close Fusion and use Explorer to rename your NMachineSpecificOptions.xml and NGlobalOptions.xml files? These are in c:\users\username\appdata\roaming\autodesk\neutron platform\options. Then try launching Fusion and see what you get.
2. Try renaming the file mentioned above, then re-enable the Intel graphics and set the resolution to 1920x1280 and see if the data panel displays?
3. Check any antivirus/spyware applications and see if they may be blocking access to your hub. If running, disable them and launch Fusion to see if it makes any difference.

Hope this helps.

Regards, 

[Anonymous]

I can show myhub.autodesk360.

Don't show fusion360 but show Internet Explorer

1. I can rename NMachineSpecificOptions.xml and NGlobalOptions.xml files so I change name but data panel turn gray so they didn't work

2. but it didn't work

3. I can't use any antivirus/spyware applications 

What should I do?

[baribak]

Hi,

Thanks for your patience as we try to sort this out. We are trying to narrow this down as it doesn't appear to be an account issue. But we have to ask:

1. Do you have access to another system that runs Fusion? Can you try logging in there and see if the Data Panel comes up? This would confirm a local (to the system) issue.
2. If you're using Windows are you using any "syncing" or archiving software running that copies files up to the cloud in the background? If so, try disabling and launch Fusion.

Some things to try:

• I believe you mentioned reinstalling. Can you try deleting the Autodesk folder found here and launch Fusion: c:\users\username\appdata\local\temp\
• Try renaming the file UploadsQueuedFileList.xml and launch Fusion. The file is located here: c:\users\username\appdata\local\autodesk\autodesk fusion 360\{alphanumericfoldername}\w.login

Again, thanks for your patience.

Regards,

[Anonymous]

I tried it, but I can't.

what should I do ??

[baribak]

Hi,

Hmm..sounds like a phone call might help.

Can you send me a private message with a phone number, date, and time I can contact you?

Regards,