Unable to get transparent background and low quality imgs from cloud renderer

Unable to get transparent background and low quality imgs from cloud renderer

arturbalthazar
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Unable to get transparent background and low quality imgs from cloud renderer

arturbalthazar
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So, after selecting PNG or TIFF format and selecting a resolution of 2.1MP (1920x1080), I'm getting low quality images and, when I click to download them, I get these ~100kb TextEdit kind of files... not to mention the downloading transparent background simply isn't working.. any idea of what's wrong? Thx

 

Screen Shot 2018-05-23 at 12.42.44 PM.png

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