STEP/IGS upload fails

[patmat2350]

For the past few days, every time I try to upload a STEP or IGES file, it hangs and fails. Never had issues before.

Oddly, when I use the process to directly upload an item from McMaster, it works. Sadly, McMaster doesn't have what I need.

Is this something new?

Edit: I uploaded the same file to Autodesk's viewer, it displays there just fine, so it's not a corrupt file.

EDIT #2:
The AD viewer has a function to "open in Fusion 360". Pushed the button, and it worked!
Still, why do I have to use a work-around? Why doesn't this just work in F360????

[RajkumarIlanchelian]

@patmat2350 Can you confirm if you are on version 2.0.17457? We recently fixed a very similar issue. 

[patmat2350]

Fusion 360 2.0.15509 x86_64 /personal

Shouldn't I automatically receive the latest updates?

[RajkumarIlanchelian]

@patmat2350 @You absolutely should. Not sure what happened. Can you manually update to the latest and this problem should go away. 

[patmat2350]

Ummm...
No available update shows in jobStatus.
Tried the installer, get this:

Checked my version again, got this:

Suggestions?

[RajkumarIlanchelian]

@patmat2350 Lets do this:

1. Close Fusion
2. Delete the shortcut that you are using to launch Fusion (this is important )
3. Go to add/remove programs
4. Select Fusion 
5. Select modify

This will launch the Fusion service utility 

6. Run the repair Fusion

This should create a new shortcut and take you to the latest version. You should now also receive regular updates. 

[patmat2350 · Accepted solution]

OK thx, this turned into a mess with failed installs.
I'll take it to the support forum as directed here:

[RajkumarIlanchelian]

@patmat2350 Please do attach the logs here. I can take a look. 

A restart of the machine and then a repair could help too. 

[patmat2350]

Thx, already resolved in the Support forum, required a tedious manual uninstall