Hi Jean,
I don't think there is a simple rule to determine when to use shell elements. Shells are used to reduce computation time for thin models. The reason is because when you use solid elements in thin models, you need to make sure there are sufficient number of elements through the thickness of the model in order to properly support bending. If you don't have enough elements through the thickness, then the structure can be overly stiff. A general rule is to make sure you have no less than 3 solid elements through the thickness, but more is better. The problem with this is that often means the element size must be quite small relative to the other dimensions of the model which significantly increases the total number of solid elements and the computation time. There isn't a good workaround for this without Shell Elements.
Tyler Henderson
Principal User Experience Designer