Registering

[Anonymous]

Hi,

I installed the Fusion 360 Trial a few days ago and have since purchased Ultimate.  When I go to use Fusion 360 Ultimate it still notifies me that I have 26 days of trial remaining.  What do I need to do to get this registered?  I don't see a place to enter registration information.

Thanks,

Paul

[TannerReid]

Hi, Paul,

Where did you register the software?  From the Fusion 360 application, website, or from somewhere/someone else?

Thanks!

Tanner

[Anonymous]

Do you mean where did I purchase it? I purchased it from the Autodesk website. I got an email confirming my purchase. No serial number or instructions or anything.

[TannerReid]

Hi, Paul,

I believe if you purchased it using your Autodesk account, it's associated with your account, and so logging into Fusion with that account should be all the information you need (no serial number required).  The notification that you have x number of days left on trial will probably go away, I'd imagine.  Uninstalling/reinstalling may also get this message to go away.  Do you have access to all the functionality you're expecting?  As in, are there any issues with your software (as it applies to registration) besides the visible expiration notification?

I'm checking with an expert on registration to see what to do, but I suspect at the end of the trial or with a reinstall, the notification will go away.

Thanks!
Tanner

[Anonymous]

Seems to have resolved itself. I guess I am just impatient. Thanks for your help.

[Anonymous]

Hi Paul, I had your exact same issue in reverse. Got a trial, got Ultimate, my Trial notification on the toolbar disappeared. Then Autodesk released an update, and now my trial notification is back and Fusion is no longer on my account, but I still have a $300 deduction from my bank account!

[Anonymous]

Tanner,

The other day this appeared to have resolved itself, but today the Trial banner is back stating that I have 24 days remaining.  Please check with that expert to see what I need to do.  Some more details:

If I go to my Autodesk account and click the Trials tab I see active trials of "Rendering" and "Autodesk Fusion 360".  So, it see's that trial consistent with my experience.  If I go to the Account tab I see, among other things, Fusion 360 Ultimate - Early Adopter with a contract number.  Part of that line shows 1 of 1 seats available right next to an icon that links to "Manage Access".  If I click Manage Access it brings me to a place where I can add users.  There are none listed, not even myself.  A few days ago I tried to add myself thinking I needed to be listed as a user.  When I tried to add myself it would just timeout and I would get an error.

ShouldI be listed in the user list?  Is the "one of one seats availavble" message hinting that there is a licene that is simply unallocated?

Thanks,

Paul

[Anonymous]

I am still having this "false trial" issue.  Also experiencing the "endless save to cloud" issue mentioned in another thread.  Today, neither of these are critical, but in 23 days I am guessing I will be locked out of the program due to my trial expiring even thouigh I am actively subscribed to Ultimate.  With my Ultimate purchase I was promised "enhanced" support.  Exactly what is this enhanced support option.  Checking the "Troubleshoot Your Issue" thread I was led to a support page that offered a couple choices, tweet and chat.  Chat was unavailable stating that the chat team was busy, and I don't even know how to use twitter for a support conversation.

What are my enhanced support options as an Ultimate customer?  I would like to take advantage of them to get this situation resolved before it becomes a problem.

Thanks,

Paul McGarr

[Anonymous]

Hi Paul,

I too have the same concern. One of the reasons I decided to lay down hard earned cash (I am a student, by the way, but I need access to 3d toolpaths in CAM) on unfinished software was the promise of enhanced support.

I will say that the support I've received through the forum and email has been very good, but I'm not sure it's exclusive to my Ultimate membership.

I assumed, perhaps wrongly, that we'd have access to live chat & screen sharing which is becoming the standard for "enhanced support" on CAD & CAM systems, of which Fusion is both.

If you find anything out, I'd like to hear about it.

Be well
Luke

[Anonymous · Accepted solution]

I beleive I am finally all set.  Not sure if these events are related but last night I got a canned email from "Lithium User" at Autodesk Support Team acknowledging this topic unanswered.  I was provided three links to choose from:

Yes, I still need help

No, the issue is resolved

No, the issue does not need resolution

I clicked on Yes of course and went to sleep.  I woke up this morning with an email stating that my "Autodesk Account is Ready".  This is the email that I didn't get when I purchased Fusion 360.  I should have, but I didn't.  No wonder I was confused.  This email was a good sign so I started Fusion 360 and no more Trial notice.  Furthermore I logged into my Autodesk account and I no longer see the active trial and I do see the Fusion 360 subscription with 0 of 1 seats available.  All of this tells me I am good...finally.

I'm not sure if this email (mentioned above) triggered the resolution or not, but I suspect so.  I am all set and will mark this thread answered.  I'll post a separate thread regarding clarification of "Enhanced" support with Ultimate.  Maybe I just experienced it.

I must say, the fact that these threads are beign monitored for resolution status is reassuring.  I'm feeling much better this morning.

[PinnacleMachine]

Good to hear Paul, I'm going thru exactly the same things as you right now.

[srinath.jonnalagadda]

Hello PinnacleMachine,

Could you please indicate if you are still encountering issues with your account? Please feel free to send me an eMail at: 

srinath.jonnalagadda@autodesk.com

Cheers,

-srinath