Problems after the update on January

[ilias86gr]

Hello,

After the update before some days, my fusion 360 performance is very bad. I uninstall and reinstall everything but everything is the same. 

Also when I make a change and try to update my assembly I have a 99% crash. Then I have to re-open fusion and try to update my assembly again.

Even if I limit everything for better performance (my pc is much stronger than the requirements), I still have the same issues.

Before the update everything was smooth and perfect.

Any help?

My pc has the following :

FX-8350 AMD

Sapphire RX-480 8GB

16GB RAM

[tigertooth4]

Hi, I'm experiencing similar crashes, not that often in my case, but definitely get too many of such (twice or more in an hour of modelling, especially when doing saving or updating parts in assembly.) I'm using a late 2012 retina macbook pro with Sierra 10.12.2. Best,

[paul.clauss]

Hi @ilias86gr, @tigertooth4

Thanks for posting! 

Are you experiencing crashes after using the "Get All Latest" command in an assembly file with x-referenced components? If so, you may be experiencing a known issue logged as FUS-29935 in which Fusion crashes after the "Get All Latest" command is run with.

I was, however, unable to find any crashes referencing that bucket associated with either of your email addresses (per the address on your Forum profile page). If either of you are using a different email for your Fusion 360 account, please direct message it to me and I will have another look. Have you been given the option to send a crash report to Autodesk during these crashes?

If the crash does not occur after running the "Get All Latest" command in an assembly file, please provide a detailed description of the workflow you are following before the crash and we will continue troubleshooting - I'm happy to help!

[ilias86gr]

Hello,

Unfortunately Fusion 360 does not give me the option to enter my email. Just crashing.  Yes, mostly my problem is when I m using the Get All Latest command. 

Also I ve seen that fusion after the update from time to time is using 100% CPU and 15GB of RAM (total 16GB RAM on my machine) which is very weird.

My computer is after format, clean version of win10,  clean version of Fusion 360 and everything else runs smoothly.

If I dont get the option to send a report what else can I send you? 

Also when I m working with a small assembly like 30 parts in it, everything is better but when I m working with 300 parts I have a 99% possibility to have a crash after the Get All Latest.

Thanks for your help

[sakolkar]

Hi @ilias86gr, @tigertooth4,

Very sorry to hear issues with Get All Latest. Would it be possible to send us your diagnostic log files? In Fusion, under the Help menu (? icon in the upper right hand corner), please run the Diagnostic Log Files command and send me the resulting zip file. You can send it directly to me at Saurabh.Akolkar@autodesk.com

Hopefully there are some specific clues in the logs that can help us narrow down the root cause.

Also, if possible, could you invite me to the project where you are experiencing this trouble? 

Regards,

Saurabh Akolkar,

Autodesk, Inc.

[tigertooth4]

Hi @paul.clauss

I've send some crash reports through fusion360 these days. Please check if there were some from tigertooth4 at gmail.com in your crash bucket.

 Best,

XJ

[paul.clauss]

Hi @tigertooth4

Thanks for the update! I was able to see some crash reports and none of them showed the defect causing Fusion to crash on the "Get All Latest" command.

What I did see was that the common theme between your crashes and other Fusion users was the presence of an Intel graphics card. It may help to use Intels Update Tool to update your graphics drivers. Please try this and let me know if you continue to experience issues - I'm happy to help!

[tigertooth4]

Hi @paul.clauss

I saw the intel update tool but it is for Windows. I didn't find an update tool for 

MacOS, which I'm currently using. But I've noticed I'm using MacOS Sierra 10.12.2,

which is not the latest version. I'll upgrade my system and see if Fusion works better.

I think the "get latest update" crashes was caused by the incomplete uploading of 

my design. It doesn't happen now. If it happens again, I'll definitely report it.

Thanks!

BR

XJ 

[tigertooth4]

Hi @paul.clauss

I've updated Fusion and MacOS to the latest version. Recently I have relatively more stable Fusion.

But there are a few crashes, still related to the saving/updating. Most cases are happened when 

I updated a part and want to update the assembly. Please see the crash report buckets, from

tigertooth4 at gmail dot com

thx!

BR

XJ

[paul.clauss]

Hi @tigertooth4

Thanks for the response - I am sorry to hear you are still experiencing crashes!

I had a look through your crash reports and noticed that most of them seemed to be related to command in the Drawing workspace, rather than updating an assembly. Has this been your experience? 

Most of your crashes are not, however, linked to known defects. Some of them have been linked to graphics card/ driver issues - have you updated your graphics drivers recently? If not, please do so, it may help reduce crashing in Fusion 360.

Hopefully this helps! Please let me know if you have any other questions.

[tigertooth4]

Hi @paul.clauss

Thanks for the reply! I'm using Macbook Pro, is there a way to update 

the graphics driver? Graphics driver seems a part of MacOS, it upgrades

with the operation system ? (I have the latest MacOS installed)

Crashes related not only to the drawing environment I think. Sometimes 

it just crashes once I'm loading a model. It happens often so I'm not reporting

every time.  It seems to happen with a greater chance

when Fusion was updating data to the cloud (but this is only my skeptic ) .

BR

XJ

[paul.clauss]

Hi @tigertooth4

Mac OS can have separate graphic cards/ drivers. You can check your graphics cards by going to System Information and then Graphics/Displays on the left hand side of the System Information window. Please check which graphics cards you have and update as needed!

[ilias86gr]

Hello,

Sorry for not getting back to you for so long. 

My fusion made 2 more updates after the first time that I made the post and now I dont have crashes. The only problem is that it takes too much time to update an assembly with more than 15-20 parts when I press the "Update all" button.

[tigertooth4]

Hi @paul.clauss

My system info shows something like this (translated to english):

Intel HD Graphics 4000：

  Chipset： Intel HD Graphics 4000

  Type： GPU

  Bus： Built in

  VRAM（Dynamic，Maximum）： 1536 MB

  Vender： Intel (0x8086)

  Device ID： 0x0166

  Revise ID： 0x0009

  Metal： Supported

Is this one I need to upgrade? But I still don't know how to

upgrade it separately. Could you elaborate  on it?

BR

XJ

[paul.clauss]

Hi @tigertooth4

Thanks for having a look! Your graphics card itself should be fine, but you may need to update your graphics driver. To do so, please refer to this link. 

Please let me know if you have any questions!

[tigertooth4]

Hi @paul.clauss

It seems there is no driver for MacOS...

[paul.clauss]

Hi @tigertooth4

I looked into it a bit more and it looks like you are correct - the Intel graphics driver is integrated into the Mac OS and should have been updated when you updated your OS. 

Moving forward, I have a few thoughts. Firstly, you could try working through the procedure outlined in THIS ARTICLE, which will have you toggle offline mode and clear your local cache. This may help address the issues you are experiencing with uploading or saving Fusion designs. 

If that does not work, you could try manually clearing your upload meter and browser cache files. To do so, 

1. Close Fusion 360.
2. Browse to ~Library\Application Support\Autodesk\production\JobManager360\<ID> (look for latest modified)
3. Locate the jobs.json and the jobs.json.lck files and delete both.
4. Restart Fusion 360 and review the Upload queue. The deleted files should be recreated when Fusion is ran.

To clear the browser cache:

1. Close Fusion 360.
2. Locate and delete the following directory: ~Library/application support/Autodesk/Autodesk fusion 360/{ID}/PLM360Cache (Open Terminal and enter open $TMPDIR/Autodesk to locate the  BrowserCache directory).
3. Re-open and test Fusion 360.

If none of the above seems to help, please attach your diagnostic (application) log files to your next forum post using THIS PROCEDURE. You could also try performing a clean uninstall and then reinstalling Fusion 360 - due to the recent Fusion updates and your OS update this may help straighten things out!

Please let me know if you have any questions!

[tigertooth4]

Hi @paul.clauss,

I looked into it a bit more and it looks like you are correct - the Intel graphics driver is integrated into the Mac OS and should have been updated when you updated your OS. 

Thx!!

Moving forward, I have a few thoughts. Firstly, you could try working through the procedure outlined in THIS ARTICLE, which will have you toggle offline mode and clear your local cache. This may help address the issues you are experiencing with uploading or saving Fusion designs. 

Cleared all the cached file from F360 dropdown menu, and still crashes very often.

If that does not work, you could try manually clearing your upload meter and browser cache files. To do so, 

1. Close Fusion 360.
2. Browse to ~Library\Application Support\Autodesk\production\JobManager360\<ID> (look for latest modified)
3. Locate the jobs.json and the jobs.json.lck files and delete both.
4. Restart Fusion 360 and review the Upload queue. The deleted files should be recreated when Fusion is ran.

Seems the directory structure has changed, I cannot locate JobManager360 sub-directory:

To clear the browser cache:

1. Close Fusion 360.
2. Locate and delete the following directory: ~Library/application support/Autodesk/Autodesk fusion 360/{ID}/PLM360Cache (Open Terminal and enter open $TMPDIR/Autodesk to locate the  BrowserCache directory).
3. Re-open and test Fusion 360.

Also no luck with this directory...

If none of the above seems to help, please attach your diagnostic (application) log files to your next forum post using THIS PROCEDURE. You could also try performing a clean uninstall and then reinstalling Fusion 360 - due to the recent Fusion updates and your OS update this may help straighten things out!

Here's the Graphic Diagnostic : 

[GPU Information]
GPU Device: Intel HD Graphics 4000
GPU RAM: 1536 MB (Integrated card)
GPU Driver API: OpenGL

[Graphics Effects Settings]
Use high-resolution graphics: Off
Anti Aliasing: Off
Ambient Occlusion: Off
Object Shadow: Off
Ground Shadow: Off
Ground Reflection: Off
Selection Display Style: Simple
Transparency Effect: Better Performance

[Limit effects to optimize performance]
On

and my log file (see attachment) 

[paul.clauss]

Hi @tigertooth4

Thanks for the response! I have escalated this issue to our development team, as it seems that you are experiencing some unique crashes. I will keep you updated as I have more information to share from them.

In the meantime, could you confirm whether or not you are using a workstation with more than one monitor?

Also, please be sure to send a report each time Fusion crashes! This will help us get to the bottom of this behavior.

Kind Regards,

[paul.clauss]

Hi @tigertooth4

I wanted to jump in with some questions from our development team. Please take the time to answer these at your earliest convenience:

1. Is you Mac OS using a non-English language? Many of the crash reports are seen predominantly with non-English Mac OS. If you switch the OS language to English, are you experiencing less crashes?
2. Does your computer login name include non-English characters? We have seen some issues in which this can effect Fusion because the filepaths become more complex.

Thanks!