No display screen

[Anonymous]

i open Fusion and get a black screen, i have made sure that all drivers are up to date. When I first downloaded Fusion all seemed fine, then the black screen appeared.

I have attached a couple of files. Any info would be helpful.

Thanks, Jim

[mike.tessier]

Hi Jim,

Thanks for posting! Welcome to the community!

I am sorry you are experiencing this frustrating issue. Fear not though, I am here to help!

To help me troubleshoot the issue, could you send me your system information .nfo file and the application log files?

To obtain the system information file for Windows 10, right-click the Start button and select Run. Once the Run dialog box appears, type "msinfo32" and press Enter. Once the system information panel appears, you can select File>Save to save the .nfo file to the location of your choosing.

To obtain the application log files, you must first turn on hidden folders. To turn on hidden folders, navigate to the Appearance and Personalization section of the Control Panel, and under Folder Options, select Show hidden files and folders.

Once hidden folders have been turned on, navigate to the following directory:

C:\Users\%USERPROFILE%\Appdata\Local\Autodesk\Autodesk Fusion 360\<ID>\logs ... (look for all *.log files)

Thanks in advance for the files! I look forward to hearing from you!

Cheers,

[Anonymous]

Hi Mike,

Hope this is what you needed. I have swapped between DirectX 9 and 11. Display sometimes comes on after the first and maybe second  

boot, then it's back to the black screen. 

Thanks, Jim

[mike.tessier]

Hi Jim,

Thanks for those! That is exactly what I needed!

I took a look at your system information file, and noticed that you have dual graphics cards. However, from your screenshots in the initial posting, it looks like Fusion 360 is using the integrated graphics card. Luckily this should be easy enough to fix!

First, could you try using the performance settings for the power options in Windows? To do so:

        1.) Browse to Control Panel\All Control Panel Items\Power Options.

        2.) Select the High Performance plan.

Second, you can configure the video driver software to use custom settings per application. In most cases, Fusion 360 can be set to use the main video card in the video driver software provided by your graphics card's manufacturer.

Could you try those and see if the issue persists?

I look forward to hearing back from you!

Cheers,

[Anonymous]

Hi Mike,

I reset the power option to Hi Perf. I am not sure how to complete your second task. Display came on once and back to black screen. 

Thanks, Jim

[mike.tessier]

Hi Jim,

Sorry about that! Instructions given below.

        1) Update to the latest video driver here.
        2) Right-click the desktop and choose "Configure Switchable Graphics."
                 If this is not available, try choosing "Catalyst Control Panel" and then click the "Power" tab on the left and choose "Switchable Graphics."
        3) If Fusion 360 is in the list, select the "High Performance" option for it.

                 If it is not in the list, use the Browse button to manually select %LOCALAPPDATA%Autodesk\webdeploy\production\<Build ID>\Fusion360.exe
        4) Select Apply.

Hope this helps!

[Anonymous]

Hi Mike,

Ok, I completed the two tasks and still have black screen.

AMD says I have the latest driver.

I have attached a screen shot of switchable graphics.

[mike.tessier]

Hi Jim,

This issue is quite pesky!

I did some digging through our forums, and found this post where a user was able to solve the issue. Could you follow the directions they gave below and see if that solves the issue of the black screen appearing when Fusion 360 starts?

1.Right click on fusion 360 icon on desktop

2.Click troubleshoot compatibility

3.'program compatibility troubleshooter' opens, I select the option 'Try recommended settings'

4.It says: Settings applied to fusion launcher: windows compatibility mode: Windows 8

5.when i click the 'Test the program...' button, Fusion 360 launches with perfectly working Data panel.

I look forward to hearing back from you!

Cheers,

[Anonymous]

Hi Mike,

Tried your suggestion and trouble shooter did not offer to run under 8 or anything else. It simply ran itself and asked to run test, which came up with same black screen. I rebooted computer and Fusion opened with display. Unfortunately upon second reboot we are back to black screen. See attachments.

Thanks, Jim 

[Anonymous]

Hi Mike,

I have played with this problem, to no avail!  In the attachment, I thought I had it, but as soon as I re-boot windows it goes right to the black screen. I have no clue why, when some changes are made, Fusion opens and operates properly, then as soon as I re-boot program or computer it looses whatever and ceases to run.

Thanks, Jim

[mike.tessier]

Hi @Anonymous,

Sorry for the delayed response!

This issue really stinks  I really thought that that last suggestion would do the trick!

I just wanted to let you know that I have not forgotten about you and that I am currently investigating other possible solutions. I will circle back here once I have something to share! Thank you so much for your patience in this matter!

Kindest Regards,

[mike.tessier]

Hi Jim,

After much headache (mostly everything I was finding that would resolve the issue was pointing me towards the things I had already had you do), I have a few things that I would like to try. However, because this issue has been going on for so long, I would like to work offline with you to resolve this. I will be following up this post with an email with more information. I will circle back here once we have done so to share the resolution with the rest of the community!

Cheers,