mouse wheel zoom won't work

[Anonymous]

Hi, thanks for this Anwer day!

Lately when I open Fusion, the mouse wheel ZOOM won't load until several minutes after I ran the program. Sometimes it doesn't load it at all. the wheel does work in everything else though, so is not the mouse. Why is it happening? Is it a common problem? 

[Anonymous]

I have just notice the problem with Win7 Enterprise



Carlos M. Zuluaga
Ph.D. Student - Construction Engineering & Management
North Carolina State University
C. Eng, S.M.ASCE

Please consider the environment before printing this e-mail!

[HughesTooling]

Just a bit more info, don't know if mouse setting might make a difference but my setting are like this.

Mark

[pastor.healer]

Just had the same problem.  Windows 7 Home version.  

Opened up program, opened up a previous design and no scroll.

Went to this forum and saw an idea to minimize the screen and open it back up again.

Worked after I did that.  Don't need a reply if there is a temp fix.   

[HughesTooling]

I've found you can right click in the work area to open the right click menu then left click away from the menu to close the menu and zoom works again. It seems like opening and closing a menu from the work area or browser will fix the problem.

Mark

[ThomasAEI]

I'd say about 50% of the time when I open a design, the middle mouse scroll won't zoom at first. All I have to do to fix the problem is to use the zoom feature on the navigation toolbar at the bottom of the window. I zoom in once or twice with that feature, and then suddenly my mouse scroll will work to zoom again.

Windows 7, Dell Precision, 12 GB RAM, only a couple of other applications open.

[Phil.E]

Hi thanks for all of your feedback. We think we have this figured out and just need to fix it.

It's similar to 3D Connexion spacemouse issues: when you activate the data panel it is a separate process within the Fusion 360 app. The mouse gets "focus" from this process and that focus points to something other than Fusion 360 until you click into the Fusion 360 modeling area which puts F360 front and center for the mouse drivers.

This is also similar to starting any other app in the background, or having an app like google just sitting there open while you work elsewhere. In those cases you need to click into the window to interact with it.

We are currently working with 3D Connexion to fix this, and have a separate bug logged for mouse wheel zoom as well. Thanks for your patience while we work on this.

[Anonymous]

I have the same problem. Commenting just to bring added visibility to Autodesk. 

[Anonymous]

I am having the scroll wheel zoom problem. 

Windows 8.1
I have the problem on a fresh restart with no web tabs or other programs open.
It started maybe a week ago. 
Sometimes restarting the program works, sometimes waiting works, sometimes minimizing works. Nothing works consistently but after a combination of things the model eventually responds- so far. 

Any other details you'd like me to gather? 

[Phil.E]

This is strange. We haven't had an update since this began for you. Did you take a windows update in this time frame?

Can you check if you have Gesture Navigation enabled? (Go to the menu with your name upper right corner > Preferences > first page near the bottom)

Turn off gesture navigation if it's enabled.

Have you restarted your computer lately?

Does it begin to work if you select something like the view cube?

Are you doing something specific each time it fails, such as opening a design or using a drop down menu?

Thanks,

[Anonymous]

The last two days I would have the problem intermittently occur after my computer woke up and I returned to the open model in the open program. Sometimes I would have to close and restart the program and then the scroll would be immediately be responsive. Today, it seems like the problem is getting worse with a restart of the program not being an instant fix. 

Several times I have closed all programs and restarted my computer to see if waking up from sleep is the problem. Upon computer restart I only open Fusion and 100% of the time after a computer restart I have scroll/zoom issues. Various things eventually bring back responsiveness (minimizing, waiting, etc..... in reality it is actually probably just waiting that is the true solution as minimizing just takes time).

I only have the zoom/scroll fail when I come back to a model from being somewhere else on my computer or when I newly open a model. I never have it fail in the middle of working in the program. 

I did have gesture navigation enabled. I've now disabled it. After disabling it I restarted Fusion and still have the problem and repeated it several times to make sure- every time I opened a file (I tried multiple files all from a fresh opening of Fusion) I could not scroll/zoom for some time.

Clicking on the cube view did not help the model become responsive. 

Only after waiting about 30-45 seconds did the model become responsive. 

My network admin at work controls the updates.. we haven't had an OS update since August. Fusion is updated regularly. 

Even though I have to wait some time before Fusion is fully responsive it's still better than Solidworks 🙂 I'd love a fix to this problem though.. 30-45 seconds of waiting seems like an eternity when the CEO is looking over your shoulder wanting to see a model. 

Thanks, 

[Phil.E]

I'm going to have to reproduce this reliably to log a bug. It doesn't happen for many people at all. So some testing is required.

One last thing to try on your end. Mouse drivers. Are there new ones? What about a different mouse model to try on your machine?

Thanks for all of your testing and feedback. That is great information to work with. Sorry for the inconvenience while we track this down.

Regards,

[Phil.E]

I went ahead and logged it. If anyone has any new details to add, such as "it never happens when..." and "it always happens when... " it would be helpful.

Thanks,

[Anonymous]

I did have out of date drivers on my Logitec Performance MX mouse. Unfortunately, upon updating the problem still persisted.

Since the problem now happens every time I open Fusion I've gathered some more info:
The zoom works when I open the program but don't have a model loaded. The environment has a fake shadow that grows and shrinks on scroll. Open a model and scroll fails again. 

Once the failure to zoom starts I can right click and select any option and instantly regain responsiveness. 

Thanks for working on a fix 🙂 

[Anonymous]

@Phil.E I can reproduce it by simply opening a model. If I have the Data Panel open and a model open that is allowing me to mousewheel zoom, I doubleclick on a different model to open it. When the new model opens, the mousewheel will not zoom, but if I move the cursor over to the Data Panel, the mousewheel will scroll the Data Panel. This tells me the mouse works fine.

When you say this doesn't happen at all for some people, are they opening a model and immediately trying to zoom. If I click on anything in the Browser Tree, mousewheel zoom is restored. To me, it looks like the model window is not taking focus or the Data Panel is stealing it back.

[Phil.E]

@Anonymous

What you describe sounds exactly like the 3D Connexion issue on Windows only. The component that runs the Data Panel (and comments) is not "Fusion 360" and as such the mouse is focused on that component and doesn't give scroll events to the modeling window. Clicking into the modeling window, such as the browser, puts the focus back on Fusion.

I can manage to reproduce it but only for a second or two, so perhaps there's something unique about your machines that drags it out for a longer time.

As for other people, I asked one of our trainers, who has spent many hours with literally hundreds of new customers, and he's never heard this complaint. Not trying to minimize your bad experience, but rather point out it's a unique experience and that uniqueness will help us solve it.

Thanks again, we'll be working on this.

[pastor.healer]

The problem still exists today but I have found by minimizing the window
and opening
it again, the problem goes away.

I have gotten used to it so it is just a bug in my mind. I appreciate
the tremendous support
on Fusion. I wrote originally because I couldn't get it to work. But
once I found the work-around
I just continued moving forward.

[Phil.E]

Thanks everyone for your input, this helps.

I just realized that one reason I don't see this is that I close the data panel. Closing the data panel puts the focus back on Fusion. Use the grid icon to close the data panel after opening a design, the mouse should work normally after that.

Thanks,

[Anonymous]

Hi Phil,

I have two accounts, one for my hobby use and one as a corporate account. All of my experiences so far (the scroll not working) have been with my corporate account. 

Using the same computer and just switching accounts I noted the following:

My hobby account does not have a scroll issue ever, even with the data panel open. 

My corporate account has the issue when the data panel is open and if I close the data panel then, like you said, the problem is solved. 

I'm comparing settings, though, so far they seem to be identical.... this is weird. It isn't debilitating, but definitely weird. 

[Phil.E]

Thanks I've added these notes to the report.

Regards,

[HughesTooling]

@Phil.E after the last update I've started to see the problem while working not just after opening a file. To start with I thought the battery in my mouse might need replacing but today I had it happen while recording a screencast and you can see the screencast is picking up my attempts to scroll but Fusion doesn't, right clicking the canvas gets thing working again. Watch around the one minute mark in the screencast.

Mark