how to open corrupted recovey file

[gurinderjeetsingh7]

I was warking offline and on a model and it was untitled ant not saved yet. suddenly a window came that fusion 360 stops

i restart application/fusion and when i click on my recovery file there come failed to open.corrupted file.this is for second time so i want to know that is  there is any ay to open that recovery file . it is very important so please respond as fast as possible

otherwise i discountinue usiong fusion 360

[James.Youmatz]

Hi @gurinderjeetsingh7,

Welcome to the Fusion 360 Community!

Can you please email your diagnostic log files (found in the help menu of Fusion 360) to [email protected]. This should give me an idea of what is happening as well as where the recovery file is stored on your computer. My thought is - we can pull the recovery file from your hard drive, and then I can try to open that file on my machine, debug if neccessary, and then forward the model back to you so you can upload the model. The logs might give us a better clue as to why this happened as well.

I apologize for the inconvenience and look forward to your response,

[gurinderjeetsingh7]

Here is the diagnostic log

Sent from Yahoo Mail on Android

[gurinderjeetsingh7]

I attached diagnostic log

Please help me

I have also emailed it to the email you given

[ahreum.ryu]

Hi @gurinderjeetsingh7,

Thank you for sharing 

I've reported it and they need the corrupted file. could you provide us it? my email address is [email protected] 

I look forward to your reply. 

Many thanks, 

Ahreum.

[gurinderjeetsingh7]

But where I find the corrupted file

[ahreum.ryu]

Hi @gurinderjeetsingh7, 

Could you take a look at this? 

C:\Users\USER NAME\AppData\Local\Autodesk\Autodesk Fusion 360\USER ID\W.login\F 

Please let me know the corrupted name and error messages.

Thank you for your help! 

Many thanks,

[gurinderjeetsingh7]

sir there are seven untittled files so how can i find the corrupted file

[ahreum.ryu]

Hi @gurinderjeetsingh7, 

Oppps! I see I'm going to ask them, so May I know the error message when you open the file? 

it will appreciate if you can capture it 

Many thanks, 

[gurinderjeetsingh7]

i also want to share that when i was looking in appdata----fusion 360then i didn"t find the user id folder so there was a folder named unknown user i opened that but in that folderwas empty

but when i started fusion360 and look for recovery document then the same problem apper again

[ahreum.ryu]

hum.... I need to check with Dev team I will be back as soon as possible. 

sorry about that! 

Many thanks, 

Ahreum

[gurinderjeetsingh7]

Did you find any solution I am very upset because I worked very hard for that project .Please reply

[ahreum.ryu]

Hi @gurinderjeetsingh7, 

I'm sorry about that. They are investigating your log file 

I'm asking it again. I will be back as soon as possible 

we truly appreciate your patience. 

Many thanks,

[gurinderjeetsingh7]

Thnx for your help .Please reply soon with a solution

[ahreum.ryu]

Hi @gurinderjeetsingh7, 

could you take a look at this folder?? 

C:\Users\USER NAME\AppData\Local\Autodesk\Autodesk Fusion 360\FZ3WRAAX6HZ4/CrashRecovery 

Is there any other file there?? 

Many thanks, 

[gurinderjeetsingh7]

i didn't find the crash recovery folder in FZ£WRAAX^HZ$ that was in folder names local but i go back and open roming folder there i find that crash recovery folder and i found two files and when i try to attach that siles a error comes that ::'the file does not have a valid extention for an attachment and has been removed'' . so now what to do ?

[ahreum.ryu]

Hi I sent private messages, could you please reply me? 

[gurinderjeetsingh7]

please take a look on this video

[gurinderjeetsingh7]

i sent a private message so plese take a look on it

[gurinderjeetsingh7]

here is all the three files

I was thinking that '0a85019c97f94444bad14e1473f093.zip' is my full project

actually my project is a suv car so hope you can find it

ones again thanx

and sorry! i didn't email it