OK I was able to reproduce the error on my end, and you've hit a subtle issue with starting shapes. When you use a starting shape, the generative system checks to make sure your starting shape includes at least some additional geometry beyond your preserves, because generative design typically creates the final shape by removing material from the starting geometry (though this isn't a requirement like it is for topology optimization). To keep users from wasting money on bad solves, we check that (volume of preserves) < (volume of starting shape). In your setup, the starting shape exactly overlaps with the preserve bodies, so the above check is failing. We still have some work to do to get that error information back to you (instead of just saying, "we failed, call tech support"!).

The fix is to add a little bit of geometry to your starting shape so it has a volume greater than the preserves. If I add a ball inside the tunnel like this, the solve runs fine. Unfortunately the solves finish pretty quickly because the factor of safety of the initial design was less than the target (solves work better when the initial design meets the factor of safety target). The results are not very interesting. Here's the X+ additive outcome:
X+ additive outcome
Note that the additive constraint isn't very robust right now, and honestly the results are less than satisfactory for lots of problems (I'm working on improving it).
Free, unasked-for advice: I think you should consider creating a starting shape which is heavier/thicker (so the design is stronger than it needs to be at first). In addition, because almost the entire outside of your part is preserve body, you need to provide generative with some exposed surface area on the inside where it can make changes to your design, so don't just make a fully solid starting shape. Think of filling the interior of your starting shape with a lattice of crisscross bars to provide strength and surface area simultaneously. Note though that generative doesn't accept fully-enclosed voids in starting shapes (there has to be a path to the outside). If I were working on this problem, I would probably not include the long thin tube in the generative solve since it likely won't play much of a structural role beyond the first few centimeters and we know how to easily fill tubes with material so they are self-supporting after the fact (e.g. with a tear-drop shape). Not only will that get you a higher resolution solve, but it will make it much easier to assess the design from the Explore environment (which doesn't have a section view tool) instead of having to pay 100 CC just to look at your design.
Ben Weiss
Senior Research Engineer