Fusion 360 Install Problems

[nickj02]

Can't get Fusion 360 to install on windows 7 PC. Hangs at 44%

Get a series of errors:

'parametricobject.dll failed to load. Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files. The specified module could not be found.'

'CSQuickTips.dll failed to load....'

'CFWViewerX.dll failed to load...'

'vsflex7L.ocx failed to load...'

'olch2x8.ocx was loaded but the call to DLLRegisterServer failed with error code 0x80004005

'olch3x8.ocx.....'

'CCXPButton.ocx failed to load....'

I have tried deleting fils in the appdata file and changing the proxy setting but to no avail.

[marshaltu]

Hello,

Please go to the folder C:\Users\<user>\AppData\Local\Autodesk and find the file "autodesk.webdeploy.streamer.log".

It would be great if you can post the file so that we can take a look what's wrong with your machine.

[nickj02]

Log file attached

[brad_hurley]

Hello Nickj02,

I'm sorry to hear you are reporting problems with installing Fusion 360.  To resolve your issue please try the following:

1. Please follow the steps to perform a clean uninstall from the link: 

http://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-...

2. Prior to reinstalling please do the following:

- Make sure you are logged in as the System Administrator.
- Disable User Account Control settings.
http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7
- Disable Antivirus software.

3. Download and install Fusion 360

If you are still having problems with downloading\installing, please try connecting to another network to download and install Fusion 360.

[nickj02]

Still Not working

Hangs at 44% with the same errors.

Log File Attached

[svelez]

Hello Nick,

It appears that we are running in to some issues executing some steps that either run some helper programs or interface with the operating system, but at the default log level, I can't tell exactly what is happening when the error occurs.

Can you try to run the install again, but with debug logging enabled?  To do this, start a command prompt, change to the directory containing the client downloader and issue:

 > "Fusion 360 Client Downloader.exe" -v DEBUG

Please make sure that the case of "-v" and "DEBUG" is entered exactly as shown.

Once the install runs and fails again, post the updated log to this thread (it would probably be best to capture it when the first error appears and not some time after).

That said, I googled the file parametricobject.dll referenced in the first error message since I am not personally familiar with it, and it seems to be related to another design application that may have been installed on your system in the past.  Please try a repair/re-install of that application, and or some of the regsvr32-related solutions that come up from a search.

The Debug logfile would still be helpful, since I am curious what part of our install process is instigating this interaction.

Thanks,
Steven

[nickj02]

Debug log attached

[svelez]

Thanks for that.

I think I know when this is happening, but still not exactly sure why.  A couple of additional questions.  If you click to dismiss the error messages that pop-up during the installation, and are persistent, do they keep cycling through the same set of messages? (e.g. do you see "parametricobject.dll failed to load" many times?)

Also, if you execute the following command at a command prompt:

> reg export HKCU\Software\Classes\.f3d test

Do you see similar errors?

Thanks,

Steven

[nickj02]

Yes the errors repeat over and over until I cancel the streamer program from the task manager

Yes I get the same errors when I execute the command reg export HKCU\Software\Classes\.f3d test

[svelez · Accepted solution]

OK,

I think I know what is happening.  The streamer is making the above call "to reg ..." to backup some data in case it needs to recover from a failure.  Unfortunately, we are letting the system find what "reg" to execute.  I suspect there is a file called reg.bat in your system path that is trying to register some dlls and is overriding the default "reg.exe" that comes with windows.

To fix this problem in the installer will require an updated release, but you can work around the issue locally by adding C:\Windows\System32; to the beginning of your system path.  This is done by opening the control panel, and searching for "Advanced System Settings" in the upper right corner.  Click on the result "View Advanced System Settings", then on the button "Environment Variables...", then in the lower half of the dialog, where it says "System Variables" scroll to the entry that says "PATH", select it, click "Edit..." and then prepend the field labeled "Variable Value" with the text "C:\Windows\System32;"  don't forget the semi-colon, but omit the quotes. Click  "OK" on all the dialog boxes that have opened and then retry the installation.