Fusion 360 crashes within a few minutes after startup

[s132903]

Hi people, 

This is my first post on this forum. I am very happy with Fusion 360 and I want to use it more often, but it crashes every time I use it. This is a screen recording of a crash. Actually every time I try to do the same actions as in the video, it crashes. from what I can remember, it also crashes whenever I try to copy-paste a shape from one document into another and there have been even more incidents. 

I have a mid 2012 13-inch macbook pro with a 2.9 GHz Intel Core i7 Processor, 8 GB 1600 MHz DDR3, Intel HD Graphics 4000 1536 MB.

I have tried to reinstall fusion multiple times and also restarting my computer multiple times. When I open the same documents on an Imac or even another macbook pro 15-inch (early 2011 2 GHz Intel Core i7 processor, 16 GB 1333 MHz DDR3 memory, AMD Radeon HD 6490 256 MB graphics) Fusion doesn't crash at all.

I am running the latest version of Fusion on the latest version of El capitan.

   

I hope there will be a fix to this problem soon, Because I really want to continue my projects in Fusion 360.

THANKS

[s132903]

I'm sorry. I forgot to aks my question in the previous post. What I hoped to find out was if there are other users that have had the same experience as me and if there is anyone who knows a solution to this. 

thanks again

[visticb]

Thank you for your post.

Looking at your video, I see the following steps in your workflow:

1. Open model
2. Close data panel
3. Zoom/Rotate
4. Show browser
5. Change visibility of bodies
6. Rotate

You said that the crash is very repeatable.  We are having a problem reproducing this crash.

Could you try reducing the number of steps and see if you still have the problem?  For example: don't close the data panel, try not changing the visibility or use the context menu to change the visibility, This will help us find the area that is causing the problem.

Thanks

[s132903]

---

@visticb wrote:

Thank you for your post.

Looking at your video, I see the following steps in your workflow:

1. Open model
2. Close data panel
3. Zoom/Rotate
4. Show browser
5. Change visibility of bodies
6. Rotate

You said that the crash is very repeatable.  We are having a problem reproducing this crash.

Could you try reducing the number of steps and see if you still have the problem?  For example: don't close the data panel, try not changing the visibility or use the context menu to change the visibility, This will help us find the area that is causing the problem.

Thanks

---

You saw the steps right in the video except for the last one (step 7) that could have made it crash, which was zooming in with mouseweel. 

I made another video where I tried reducing the steps. It didn't crash within the same time as the previous video, so I tried some more actions after zooming. the last action before crashing now was "deleting an object".

before this last screen video I tried to use another model that I had been working on. During that time Fusion crashed while I was panning for the 4th time or so. 

I can make more videos if that helps you solve the problem. 

I hope this is clear to you. 

[visticb]

Also try changing the "Automatic Recovery Save time interval" to something like 60 minutes (testing only).  To do that, start Fusion, go to the Preferences dialog, change the value and click OK.  Then restart Fusion and see if you still have the problem.

Thanks again

[visticb]

Thank you, that was very helpful!

Could you also try leaving the model browser expanded?  You have it in auto collapse mode. 

Thanks

[RajkumarIlanchelian]

Can you please check to see if you have gesture based view navigation option turned on (

Preference – General – Use gesture-based view navigation)? If yes then does turning this off stop the crashes?  

[RajkumarIlanchelian · Accepted solution]

adding an addition step to the question above.

Can you please check to see if you have gesture based view navigation option turned on (

Preference – General – Use gesture-based view navigation)? If yes then can you turn this off/close Fusion 360 and start it up again to see if the crashes does not happen any longer?

[visticb]

Yes, please let us know if turning off Gestura fixes your problem.

Thanks

[Anonymous]

I have also experienced issues and have been working with an autodesk team member on a solution.

I am also on El Capitan. I found that turning off the “capture design history” feature in a model I get a big improvement. I still get crashes but not as often.

[Feiqi.Zhang]

Did you choose to send the error reprots (as shown below) when you encountered the crashes?  If yes, could you please send your email address (which you input in the error report dialog) to me (Feiqi.zhang@autodesk.com)?  We can then fetch the reports from our database and try to analyze them.  Thanks. 

Feiqi Zhang - Fusion 360 development team

[s132903]

Yes I sent the reports. But I forgot to type my email adres. Nevertheless, my adres is either alexderuiter92@gmail.com or a.d.ruiter@student.tue.nl

[s132903]

From all the above mentioned tips I received. I tried to turn off gesture based navigation first. This seems to work so far. I have not had a crash since I started the program again. But I have't used it for a long time. I'll do some more modeling now and if still doesn't crash, I will mark this solution as resolved.

Thanks anyway for all the immediate help. I hope You guys will be able to fix the gesture-based view navigation in a later update. I still think it's a nice feature.

Thanks again!

[RajkumarIlanchelian]

Thanks for the confirmation that you are able to work without crashing after gesture is turned off. This is great help for us. We are working on getting a fix out for this as soon as possible. Until them aplogize that you have to work without gesture. I will update this thread as we have more information to share. 

[Anonymous]

I am having this problem. Fusion has crashed at least 10 times since I updated it a few days ago, always within an hour of opening it and within just a few minutes of doing any modeling. It happens randomly: once while using the dimension tool, once while creating a t-spline body, etc. I disabled gesture-based navigation and tried leaving the model browser open, but it keeps crashing, sometimes crashing the whole machine. Only once has the crash report dialog window come up, and I sent a report:

error report CER_123976163

I am on Windows 7 Professional.

I would have long ago uninstalled this and called it a day, but I'm on vacation and have time to kill.

[chengyun.yang]

Hi, 

From your crash report, Fusion crashed in Intel graphics card driver module. Can you please go to Intel website to see if you can download the latest GPU driver? You can go to Fusion help menu->Graphics diagnostic and then click the link "check the update". 

Thanks

Chengyun

[Anonymous]

Hi Chengyun,

Thanks for getting back. I followed the instructions you gave and installed Intel's Driver Update Utility, but it did not detect an updated driver for the graphics card. I also went through the Windows Device Manager to check if the driver was up to date, and at least according to that system, it is. I also searched Intel's site for the specific driver, and the site said that there were no available downloads for that card. I installed the drivers that Intel's utility found, and rebooted, then tried Fusion again. It crashed within 5 minutes, and crashed my whole machine with it, so there was no report. Any other ideas?

Thanks,

Ben

[chengyun.yang]

Hi Ben,

From the crash report, it seems that you are using a Dell M4800 laptop machine. Have you tried to find the latest driver from this link:

http://www.dell.com/support/home/us/en/19/product-support/product/precision-m4800-workstation/driver...

In the meantime, can you please check if your laptop machine has a discrete graphics card besides the integrated Intel GPU? If so, you should config your machine(through nVidia or ATI control panel) to get Fusion to run on the discrete GPU. 

Thanks

Chengyun

[Anonymous]

Hi Chengyun,

Thanks! The good news is: I went through the Dell link you sent and after updating the drivers there, Fusion seems to be stable (I worked in it for an hour without a crash). 

The bad news is: holy moly I have to look for driver updates first through Windows, then through Intel, then through ATI, then through Dell??? That is nuts! Not Autodesk's fault, obviously, but it makes me seriously worry.

At any rate, thank you for your dilligence in helping me through this. I hope everything works well from now on.

Best,

Ben

[Anonymous]

Hi Chengyun and others,

Unfortunately Fusion is still unstable for me. It was working tolerably (very slow compared to other CAD programs, and a resource hog when I look at the Task Manager), but at least it was only crashing occasionally.

However, the big problem is that now the Data Panel is just a black rectangle, which wouldn't be an issue if there were ANY OTHER WAY to access my saved files, but as it is, I need the Data Panel.

I found this post regarding this issue: https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/The...

The irony is that the post again points to a graphics card issue. But the instructions just don't fit what I see on my screen when I try to perform the recommended steps. For example, when I create a desktop shortcut to launch Fusion, then right-click to get to options to select a graphics card, the option simply isn't there. I did go into the Catalyst Control Center for the AMD FirePro card, and check that Fusion was listed to use the High Performance Graphics, and it is. 

So... what the heck do I do next?