Feedback requested - highlighting solutions in forum threads

Feedback requested - highlighting solutions in forum threads

brianrepp
Community Manager Community Manager
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86 Replies
Message 1 of 87

Feedback requested - highlighting solutions in forum threads

brianrepp
Community Manager
Community Manager

I'm looking to get community feedback on the possibility of highlighting solutions in a thread, similar to what's done on the rest of the Autodesk forums (example here).  Do you think something like this would help ease locating the solution, and as a byproduct, increase adoption of marking a thread as "solved"?  Or, would it just add clutter?  Fire away with feedback!

 

Here is how it looks on the A360 forums (along with the actual posted solution being marked green in the thread):

Screen Shot 2016-09-07 at 11.42.52 AM.png

3,759 Views
86 Replies
Replies (86)
Message 81 of 87

Beyondforce
Advisor
Advisor
I agree with you @HughesTooling. The forum is not getting better!
It seems like it will be faster to create a new forum, than to troubleshoot the problem. I really think you should consider that.

Ben Korez
Fusion 360 NewbiesPlus
Fusion 360 Hardware Benchmark
| YouTube

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Message 82 of 87

daniel_lyall
Mentor
Mentor

@brianrepp from opening this page from my email 30 seconds.

 

10 seconds to post.

 

what ever got done has made it worse by a lot at home dead slow from a fresh page to this forum fully loaded is now about 1 minute, going into a forum page takes just as long.

 

A reply slow, editing this post what I am doing now slow.

 


Win10 pro | 16 GB ram | 4 GB graphics Quadro K2200 | Intel(R) 8Xeon(R) CPU E5-1620 v3 @ 3.50GHz 3.50 GHz

Daniel Lyall
The Big Boss
Mach3 User
My Websight, Daniels Wheelchair Customisations.
Facebook | Twitter | LinkedIn

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Message 83 of 87

brianrepp
Community Manager
Community Manager

Thanks guys - I was getting the same behavior on Friday and sharing with the team.  Perhaps the more troublesome part at the moment is that while one of you might be seeing 30 second loads or timeouts, another user could be seeing sub second load times.  Last Friday I was in your boat, and working with a member on the platform side of Lithium who was seeing rapid page loading.  Thanks for the patience as we continue to troubleshoot, I'm sure we'll be able to get to the bottom of it.  Unfortunately the option of ditching the platform would be a company-wide effort (every ADSK forum is on the same platform, all connected to a single login ID for the various ADSK services) that is not feasible at this time.

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Message 84 of 87

Beyondforce
Advisor
Advisor

Hi @brianrepp,

 

I have cleaned the cookies again and it seems to help a bit. I did it because, I couldn't enter the forum at all, I kept getting time out. 

While I was writing this post, the forum kept throwing me out with this message: "Sorry, unable to complete the action you requested."

 

Btw, and I'm not trying over-step in here, but perhaps a Single Sign On will be an appropriate solution for the Autodesk forums? This way, every forum could work independently without affecting the others. 

 

Ben.

Ben Korez
Fusion 360 NewbiesPlus
Fusion 360 Hardware Benchmark
| YouTube

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Message 85 of 87

daniel_lyall
Mentor
Mentor

@brianrepp just a update for ya it's working fine at the moment 6pm my time 1 am yours


Win10 pro | 16 GB ram | 4 GB graphics Quadro K2200 | Intel(R) 8Xeon(R) CPU E5-1620 v3 @ 3.50GHz 3.50 GHz

Daniel Lyall
The Big Boss
Mach3 User
My Websight, Daniels Wheelchair Customisations.
Facebook | Twitter | LinkedIn

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Message 86 of 87

Beyondforce
Advisor
Advisor
@brianrepp, how often do you want us give you an update?
Today when I was responding to post, it takes about 30-40 seconds after I clicked the post button.

Ben Korez
Fusion 360 NewbiesPlus
Fusion 360 Hardware Benchmark
| YouTube

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Message 87 of 87

brianrepp
Community Manager
Community Manager

Thanks guys - at this point I recognize the problem and have enough data points to keep pushing.  I'll check-in whenever changes have been made on the backend to see if they speed things up on your end.

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