Failed clound renderings all morning

[eric.strebel]

Since the new update I am unable to do any cloud based renderings, absoloutly driving me crazy! They all fail...

What is going on?

[eric.strebel]

Since the new update I am unable to do any cloud based renderings, absoloutly driving me crazy! They all fail...

What is going on?

[eric.strebel]

Fusion also crashes constanly, sometimes on closing the file since the new update today, sometimes just randomly. Just terrible, had to render everything local this morning.

[eric.strebel]

Fusion also crashes constanly, sometimes on closing the file since the new update today, sometimes just randomly. Just terrible, had to render everything local this morning.

[Phil.E]

I have found 3 CER reports from you so far this week.  If you crashed more than 3 times, please remember to send in a CER each time. We use those reports to solve crash issues. The comments you place in those reports also help us, so try to list any steps or conditions you think are relevant.

RIght now I'm going to ask for two things:

1. Diagnostic logs. Please gather them and either send to me, or post here.
2. Clean re-install. If the problem continues after that please let us know. 
3. Installation instructions here: http://forums.autodesk.com/t5/design-validate-document/fusion-360-readme/td-p/4311780

[Phil.E]

I have found 3 CER reports from you so far this week.  If you crashed more than 3 times, please remember to send in a CER each time. We use those reports to solve crash issues. The comments you place in those reports also help us, so try to list any steps or conditions you think are relevant.

RIght now I'm going to ask for two things:

1. Diagnostic logs. Please gather them and either send to me, or post here.
2. Clean re-install. If the problem continues after that please let us know. 
3. Installation instructions here: http://forums.autodesk.com/t5/design-validate-document/fusion-360-readme/td-p/4311780

[eric.strebel]

Hi,

I clean reinstalled per the directions. I installed the version form the app store this time. Still cant cloud render, have no idea about the stability issues. I don't have time to mess around and test stuff, sorry

My appologies, I did not see the part about the diagnostic log files, that one is on me.

This all just tstarted from the last update.

[eric.strebel]

Hi,

I clean reinstalled per the directions. I installed the version form the app store this time. Still cant cloud render, have no idea about the stability issues. I don't have time to mess around and test stuff, sorry

My appologies, I did not see the part about the diagnostic log files, that one is on me.

This all just tstarted from the last update.

[eric.strebel]

Here is the diag log, my guess it got wiped out in the reinstall process, but I am posting it here, perhaps there is something in there.

[eric.strebel]

Here is the diag log, my guess it got wiped out in the reinstall process, but I am posting it here, perhaps there is something in there.

[TrippyLighting]

---

@eric.strebel wrote:

I installed the version form the app store this time.

---

Bad idea 😉

[TrippyLighting]

---

@eric.strebel wrote:

I installed the version form the app store this time.

---

Bad idea 😉

[eric.strebel]

I have tried other data sets and I can not cloud render those either.

Curious why the install from the app store was a bad idea?

[eric.strebel]

I have tried other data sets and I can not cloud render those either.

Curious why the install from the app store was a bad idea?

[TrippyLighting]

It's not releate to the renderings.

The app store version usually lags beind the normal automatic updates as the App store apps have to go through an Apple approval and test process.

[TrippyLighting]

It's not releate to the renderings.

The app store version usually lags beind the normal automatic updates as the App store apps have to go through an Apple approval and test process.

[eric.strebel]

Yes, I am aware of that. I actually hoped that would solve my issue, since it is a version that I could previously cloud render with..

Seems that something else is going on.

[eric.strebel]

Yes, I am aware of that. I actually hoped that would solve my issue, since it is a version that I could previously cloud render with..

Seems that something else is going on.

[eric.strebel]

Any update on this? I still con not cloud render..

[eric.strebel]

Any update on this? I still con not cloud render..

[eric.strebel]

So, it seems that you have a Decal issue...on a hunch I disabled the decals on the model and I got it to cloud render! This decal issue is already reported for a differnt issue, but I think it's worth taking a look at since it's a cloud rendering issue as well.

I am laready sharing model this with @joel.palioca

[eric.strebel]

So, it seems that you have a Decal issue...on a hunch I disabled the decals on the model and I got it to cloud render! This decal issue is already reported for a differnt issue, but I think it's worth taking a look at since it's a cloud rendering issue as well.

I am laready sharing model this with @joel.palioca

[joel.palioca]

Hi Eric,

Thank you for the additional information on the failures for cloud rendering with your decal model.  I will investigate that for you, I know we have someone actively looking at the decal issue right now so I will add this information to it.

Cheers,

[joel.palioca]

Hi Eric,

Thank you for the additional information on the failures for cloud rendering with your decal model.  I will investigate that for you, I know we have someone actively looking at the decal issue right now so I will add this information to it.

Cheers,