Data panel missing

[oldstairdog]

My data panel is missing . And I keep getting a notice that my firewall is blocking connections. I have disabled my firewall, my anti malware progrom,my anti virus program. So, I've attached an image of the problem,and the diagnotic files. Just for the sake of argument I loaded Fusion360 on my new laptop, that has all the same firewalls and security programs and it works just fine. This all started when I got the last update. I've followed instruction on doing a clean uninstall and reinstalled several times... This is very frustrating.

[kris_berg]

Hi @oldstairdog,

I am sorry you are having an issue with Fusion360.  I have reviewed your logs but unable to pinpoint a cause.  We have seen this issue before and it has multiple different causes.  Do you also see the first dialog shown in this thread http://forums.autodesk.com/t5/design-validate-document/fusion360-doesnt-start-properly/td-p/5953300  "AutoCAD component has stopped working"?  In this customers case it was a graphics card issue.  Have you recently updated your graphics driver?  

Thank you,

Kris Berg

Fusion 360 Development

[pboulay]

This happened to me too. It is very disconcerting. For me re-starting my computer was sufficient to fix it.

[oldstairdog]

no I have not done anything to the driver.

[kris_berg]

 Hi @oldstairdog,

Do you also see the first dialog shown in this thread http://forums.autodesk.com/t5/design-validate-document/fusion360-doesnt-start-properly/td-p/5953300  "AutoCAD component has stopped working" or only the one attached to your first post?

Thanks,

Kris

[oldstairdog]

no, just the white screen

[kris_berg]

Hi @oldstairdog,

Can you go to "Preferences" > "Network" and set your "Windows Network Proxy Setting" to "No Proxy" and see if that fixes the issue?  It has helped other users with similar issues.

Thank you,

Kris Berg

Fusion 360 Development

[oldstairdog]

I already tried that, but I tried it again, and  no luck

[jan_priban]

Hello,

let me describe how it works. First Fusion starts AdCefWebBrowser. exe process which means start browser/window displaying Fusion Data Panel. Second this browser/window loads Data Panel page.

In your case it seems there is something wrong during first step - browser can not be loaded. Means some protect utility can block it, some policy on your PC can block it. I found the artical describing similar issue in Inventor. Please make sure you do not have such Protect Tool on your PC. Also try to Run (LogIn into your PC) as administrator. Read please

https://knowledge.autodesk.com/support/inventor-products/troubleshooting/caas/sfdcarticles/sfdcartic...

Regards

Jan Priban, Fusion Data Panel team

[oldstairdog]

I have disabled the firewall and anti-virus software and it still doesn't work. It use to work with both software in place and my laptop has the same firewall and anti-virus software and it works perfect. 

[jan_priban]

Hello,

I know you did clear uninstall, but for sure I am adding link to instruction what clear uninstall includes. Did you follow steps mentioned in the following link?

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

Regards

Jan Priban, Autodesk, team F 360

[oldstairdog]

followed instructions on clean uninstall- re-downloaded installed and same problem.

[oldstairdog]

I have included a file of the process monitering while loading fusion360.

maybe this can help.

 OK well I cant load the file because of the file extention, but I have it if you want to take a look at it.

[jan_priban]

OK, send please this file directly to me [email protected]

So far, no new suggestion I could propose.

Regards

Jan Priban

[jan_priban]

We read the PML file you sent us, but it unfortunately did not help to identify your issue.

Let me know please, if you can work in Offline mode - I think you can't, but just for my information. If not (what I suppose), then I unfortunatelly have no new idea how to get Data Panel working.

Similar case we had:  Customer solved this by Windows reinstallation. (As you informed us, your second PC with same policy works fine, so I believe mentioned PC would be fine after fresh Windows installation as well)

Regards

Jan Priban, Fusion 360, Data Panel team