Creating New Component Causes Crash

[kencondal]

Hi,

I just got the latest update (March 2016) and opened an existing model. When I try to create a New Component the system immediately crashes. I've tried different models and they all just crash the same way. I'm running on a PC.

Please help.

Thanks,

Ken

[innovatenate]

Are you submitting error reports to Autodesk? I didn't find any associated with your e-mail address.

Can you try the following?

1. From the help menu > get a copy of the diagnostic log files and save these somewhere on your desktop
2. Next,  go into the Preferences in Fusion 360, try switching the Graphics Driver from Auto-select to Direct X 11 or Direct X 9 and retest.

I hope that helps! Let us know if you have any quesitons.

Thanks,

[kencondal]

Hi Nathan,

First off, I'm not getting a crash dialog that allows me to forward the crash to Autodesk. All I get is:

I tried setting the graphics to DirectX 11 and that made it even worse - the crash occurred as soon as I right clicked on the top level in the model tree. Switching to DirectX 9 seems to have fixed the problem, but I really haven't done much testing other than creating a new component.

I've been running Fusion 360 on this same computer for many months without issue, so something in the latest update is causing this.

I've attached a diagnostics log as you requested.

Thanks,

Ken

[innovatenate]

Hi Ken,

Thanks for the diagnostic log files. Can you try the suggestion in the below link and let us know if it helps?

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

When was the graphics driver for your computer last updated?

You can check by selecting the graphics diagnostics command in the help menu.

I note there is an option to "Limit all effect.." that may help as well.

I hope this suggestion helps! Please let us know if you have any questions.

Thanks,

[kencondal]

Hi Nathan,

I last updated my graphics driver in December 2015.

I reset my preferences for graphics driver to 'auto select'.

I followed the steps in the article you linked and the problem still exists.

I updated my drivers again (Nvidia Quadro 4000) to the February 2016 version and the problem still exists.

I checked the 'Limit All Effects' box and the problem went away.

I have been programing computers for many years and my experience tells me that this bug is probably more serious than what I've found so far. If a simple menu selection like 'New Component' causes a hard crash and the 'fix' is to disable graphics feautures, then we've probably just masked the problem and not fixed it. Just my 2 cents...

Thanks,

Ken