Client not even starting

[Anonymous]

I am running fusion360 on three computers (not at the same time). On the two macs all is ok apart a start-up slowness.

But on our CAD Windows7 workshation the client refuses to start. I get to a python interface and that's it.

Any clue?

Francesco

[rishivadher]

See the internet connections settings, if it's similar to the mac

[keqingsong]

Hey Francesco, is your Windows 7 machine running 64 bit or 32 bit? Fusion 360 will not run on 32 bit operating systems. 

The other thing to check is also your internet connection. Also, you CAN run Fusion 360 on multiple machines at the same time if you need to. 

[Anonymous]

I am running on 64-bits and on the very same network as the macs.

The clients starts but it never loads the interface and crashed when i quit.

[keqingsong]

Could you post a screenshot of when it crash occurs? It'll help us diagnose the problem. 

[Anonymous]

This is what i see all the time.

[keqingsong]

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@Anonymous wrote:

This is what i see all the time.

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Thanks for the quick reply! I've notified our QA team and they are looking into the issue. We will reach out to you soon. 

[jakefowler]

Hi Francesco,

Many thanks indeed for getting in touch about this, and apologies for the problems you are encountering.

I’ve traced back the crash reports you’ve logged from this issue, and forwarded the information from these to our developers – we’ll look into this urgently. It’s possible that we might need some more information about your system environment when investigating this issue; if so, we’ll get in touch.

Many thanks again – taking the time to let us know about this & submit the crash reports is very helpful, and very much appreciated!

Kind regards,

Jake

[Anonymous]

Same problem for me --> Error report submitted.

Any news or updates on that topic?

[jakefowler]

Hi,

I'm afraid we haven't got to the root of this one yet, but we're continuing to investigate, and we'll be sure to let you know when we have more information.

I searched for the report to submitted, but wasn’t able to track it down. Did you include your email address in the report? If so, would it be possible to let me know what email address you provided? (You can send it to me by private message if you’d rather not post it to the forum.) This will help us confirm that your issue is related to the case initially posted to this thread.

Thanks very much for reporting this, and many apologies for the trouble this is causing.

Kind regards,

Jake

[Anonymous]

Hi,

i have included the email to the error report. I have sent it to you in a PM.

Thank you!

Regards, Marin

[jakefowler]

Hi Marin - I received your PM, many thanks! I did a search and didn’t find any Fusion 360 crash reports attached to your email address. Might it be possible to try submitting another one? And when the report is submitted, if you see the report ID number mentioned in your web browser (CER_XXXXXXXX), would it be possible to send that to me as well? That would be a big help, thanks!

Regarding news on this issue – it’s still being investigated I’m afraid. The problem appears to be isolated to specific machine environments, and we’re trying to track down what exactly triggers this problem. One thing it might be worth trying is to shut down all other Autodesk applications (including Autodesk Sync) before opening Fusion 360. If this makes a difference for anyone experiencing this issue, that would be very interesting to know.

Thanks, and apologies again for the trouble this is causing some of you, we’re trying to get this resolved asap.

Kind regards,

Jake

[Anonymous]

HI,

I have sent another one:

CER_82202987 

[Anonymous]

forgot to mention....

closing everything did not help, CER when everything was closed before starting: CER_82203384

regards, M

[jakefowler]

Thanks Marin! I can see your reports now, and these are indeed pointing to the same problem as the other members of this thread.

An update on this issue: I have just been in contact with a member of our education team who appears to have encountered this problem last week on his machine, and he notified me that by performing a clean uninstall (as per the instructions here: simply uninstalling the application is not enough), and reinstalling Fusion 360, the issue went away for him. If it’s not too inconvenient, perhaps it’s worth trying this to see if this resolves the problem?

Many thanks to everyone for your continued patience on this issue,

Jake

[Anonymous]

Nope, still the same...

[Anonymous]

Will try later this week when i am back at my desk.
But i did already do a clean reinstall before to no avail.

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[jakefowler]

Sorry that didn't work, Marin & Francesco, and many thanks for trying that. Our developers are continuing to look into this, and we'll be sure to keep you posted on any developments.

Thanks very much again for your patience,

Jake

[Anonymous]

Jake

I am still having the issue I reorted earlier. You send me a message on the FPEX account which i used during the beta and I mistakenly used lately, can you send me the same message to this account which is the one I will use since the beta ended?

Then i can provide information on my machine as requested

thanks

Francesco

[jakefowler]

Hi Francesco,

Thanks for getting back! Sure, I'll resend it now (I saw the two account names, but figured the latter one was the correct one to use :)).

Jake

[Anonymous]

Any news?