Fusion
Re-installing should always be a last option. Doing it tends to wipe out the information that we need to solve the problem.
Did you perform all of these steps when you re-installed?
WINDOWS
Uninstalling
1. Go to the Start Menu > Control Panel > Uninstall Programs.
2. Select the existing Autodesk Fusion 360 entry from the list
and click Uninstall.
3. Next select AdExDbManager and select Uninstall.
4. Upon completion of the uninstall program exit Control Panel.
Clearing remaining program files:
1. Launch Windows Explorer.
2. Navigate to: C:\Users\<username>\AppData\Local\Autodesk
3. Delete the following folders:
- Autodesk Fusion 360 (if present)
- Web Services
- Webdeploy (if present)
- production (if present)
- Neutron Platform (if present)
4. Next, navigate to: C:\Users\<username>\AppData\Local\Autodesk\Common
5. Delete the following folders:
- Material Library
- DB Manager
- Exchange Archives
6. Next, navigate to: C:\Users\<username>\AppData\Local\Temp
7. Delete the following folders:
- Autodesk
- proteinrun
- Neutron
8. Now navigate to C:\Users\<username>\AppData\Roaming\Autodesk
9. Ensure the following folders have been deleted. If they haven’t, manually delete them.
- Autodesk Fusion 360
- MC3
- Neutron Platform
- NINVFUS
- Synergy
10. Next navigate to C:\Program Data\Autodesk
11. Ensure the following folders have been deleted. If they haven’t, manually delete them.
- Autodesk Fusion 360
- MC3
- Neutron
- NINVFUS
MAC
Uninstalling
Fusion downloaded from Autodesk.com:
1. Click the Launchpad.
2. Find and click on the Remove Autodesk Fusion 360 icon. This starts the Uninstaller.
Clearing remaining program files:
1. Using Finder navigate to /users/<username>/Library/Application Support/Autodesk/.
2. Check for and delete the following folders if they exist:
- Autodesk Fusion 360
- MC3
- Synergy
- Neutron
- Neutron Platform
- NINVFUS
- production
- Web Services
- Webdeploy
3. Next, in Finder go to the following folders and remove the listed folders/files:
- /users/<username>/Library/Application Support/Autodesk/Common - If present, delete the Material Library folder.
- /users/<username>/Downloads - If present, delete Fusion 360 Client Downloader.dmg.
- /users/<username>/Library/Caches/com.autodesk.send
- /users/<username>/Library/Logs/autodesk.webdeploy.
- /users/<username>/Library/Preferences/com.autodesk
- /users/<username>/Library/Preferences/com.autodesk
- /users/<username>/Library/CrashReporter/MaterialLi
-/Library/Application Support/ - If present delete the Autodesk folder.
4. Finally, launch a Terminal window.
5. At the prompt enter open $TMPDIR and press <Enter>.
6. In the Finder window if present, move the following folders to the Trash:
- Autodesk
- Neutron
- proteinrun
7. Once done, close Finder, then close Terminal.
Fusion downloaded from the Apple Store:
1. Drag the Fusion 360 icon from the LaunchPad to the trash.
2. Using Finder go to /Users/<username>/Library/Containers.
3. Delete the entrry com.autodesk.mas.
4. Close Finder.
Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.
