Can't even close fusion (Program Not Responding)

[Anonymous]

Can someone help me here. Yes every single time I want to close down Fusion, it stay open and I get the message (Not Responding) I have to go into Task Manager and Force a Shutdown. I uninstalled Fusion and re-installed and I still get the error every single time.

PC, running windows 8!

Help?

[PhilProcarioJr]

Did you follow all of these steps when you uninstalled and reinstalled?

WINDOWS
     Uninstalling

         1. Go to the Start Menu > Control Panel > Uninstall Programs.

         2. Select the existing Autodesk Fusion 360  entry from the list

             and click Uninstall.
         3. Upon completion of the uninstall program exit Control Panel.

     Clearing remaining program files:
          1. Launch Windows Explorer.
          2. Navigate to: C:\Users\<username>\AppData\Local\Autodesk
          3. Delete the following folders (if present):

              - Autodesk Fusion 360

              - Web Services

              - Webdeploy

              - production

              - Neutron Platform

              - Neutron

          4. Next, navigate to: C:\Users\<username>\AppData\Local\Autodesk\Common

           5. Delete the following folders:

              - Material Library

              - DB Manager

              - Exchange Archives

          6. Next, navigate to: C:\Users\<username>\AppData\Local\Temp

          7. Delete the following folders:

              - 7Z*.*

              - Autodesk
              - proteinrun

              - ProtoLabs

              - Neutron

          8. Now navigate to C:\Users\<username>\AppData\Roaming\Autodesk

          9. Ensure the following folders have been deleted. If they haven’t, manually delete them.
              - Autodesk Fusion 360
              - MC3
              - Neutron Platform
              - NINVFUS
              - Synergy

         10. Next navigate to C:\Program Data\Autodesk

         11. Ensure the following folders have been deleted. If they haven’t, manually delete them.
             - Autodesk Fusion 360
             - MC3
             - Neutron

             - NINVFUS

[baribak]

Hi,

Regarding the failure to shut down you may also want to ensure you have all the Windows updates. There are several KB patches that don't get installed automatically.

Also, if the issue continues please attach your Fusion 360 log files. These can be generated from the "?" menu > Diagnostic Log Files.

Regards,

[Anonymous]

I am currently running windows 8 and have automatic updates turned off, I don't like 8.1 as some of my programs had issues running. So I would have to say, no it's not up to date.

I also followed the Uninstall instructions posted above. After I selected Uninstall and accessed windows explorer and coulnd't locate a single folder listed on the C:\ Drive

\

[baribak]

Hi,

On locating the files ot delete it may be the folders are hidden on your system (which is the default).

In Explorer, type the path in the command line - c:\users\<yourusername>\appdata - then press <Enter>. It should display that folder's contents. From there you should be able to see the Local and ROAMING folders. If you go into Control Panel you can turn off "hiding" files/folders.

On the updates, it is always advised to keep your system current as support for older drivers/services may go away without you realizing it. Additionally, support for services associated with the internet or network connections can affect Fusion 360's ability to connect/communicate with our servers.

Regards,