Browser chrashing

[Anonymous]

I am working on a project but the software keeps crashing so I am unable to work on my project can you let me know how to fix this please. 

[kate.raskauskas]

Hey @Anonymous,

I'm sorry to hear that! Do you have any of the CER numbers for the crash reports?

[JasonBrynfordJones]

Hi

Sorry to hear about this, that really should not happen at all.  Unfortunately if it is the browser crashing, we currently don't have a CER mechanism for it.  However we can try and identify the issue in other ways. It could be related to something in your design (which I presume was created in the Desktop version)

If so:

Are you able to load a very simple Fusion design and work without crashing?

Are you able to create a new design and work without crashing?

Are you working on Mac/windows.linux, in in Chrome?

Failing all of this, if we can get access to your design we can investigate further.

Thanks for your patience

Jason

[JasonBrynfordJones]

Hi 

Does your design have a PCB in it by any chance? We have identified that has an issue.

Jason