Be careful with projects while moving to TeamHub!!!!

[Anonymous]

I am just in contact with the support to solve this, but i wanted to tell people here.

I moved a project from my Account to the Team-Hub via the web browser function, but it never arrived there. 

In my log is only one entry: "Project X deleted"

CaseNo:13269933

I moved a lot projects like this, so i know i did nothing wrong.

Support is now trying to do something about that... 😞

So: BACKUP YOUR PROJECTS BEFORE MOVING IT TO A TEAM-HUB

It was my main Project, so I cant work till this is fixed

[Anonymous]

Didn't hear anything from the support since 5 days (i did send a reminder after 2 days)... starting to get mad.

They got every information they wanted, even my telephone-number.

High quality support for paying costumers LOL

[TrippyLighting]

@innovatenate @jeff_strater @Phil.E @brianrepp could you help out and escalate the topic please ?

[charegb]

@Anonymous, I'm sorry you have run in this issue, we have escalated the support case and are looking in to it. I'll reach-out as soon as I know more.

@TrippyLighting Thanks for the headsup.

Thanks,

Bankim

[innovatenate]

@Mike.Grau from the Fusion support team sent a response to you via case no. 13269933 on August 9th. Have you received the e-mail?

If not, please be sure to check any spam folders you may have for communication from the support team. If you have any questions, please let me know. 

Thanks,

[Mike.Grau]

Hi @Anonymous,

Thank you for your Post in the Forum.

I have received your email and reply immediately. 

Since I haven´t heard back from you, I have tried to call multiple numbers you have provided but It seems that the numbers are incomplete.

Please, feel free to ping me via direct message in case you did not receive my emails. I assume that the DIL Firwall filtered my email.

Thank you and best regards,

[Anonymous]

I get every E-Mail from Autodesk into my high priority folder, and i answered to every email. I didn't get one on the 09.08.

Why do you think the firewall would block especially that email?

It is like i get a new Case number from you every day....

13269933

13281064

13282334

My telephone-number is still xxx-xxxxxxxx (of course +49, because i am writing with the german support)

it was provided to you in every email i wrote (3)

Sorry if i sound a little angry, but i convinced my team to use Fsuion360 and now i am the bad guy who is responsible for blocking work since 5 days now.

Reminder: A project with 1 Year work in it is gone.

[Anonymous]

Nothing new on the front...

7 days without work now. 

1 year project still lost.

[HughesTooling]

@brianrepp What's going on? I know as EE we can tag people in but @TrippyLighting already tag pretty much everyone and still no real help! Even if the emails are going missing for some reason surely someone can PM on the forum with phone numbers. These sore of posts where someone can't access their data always worry me and should be given a high priority you could put someone out of business or someone could lose their job.

Mark

[Mike.Grau]

Hi @Anonymous,

Thanks for the update.

It seems that you have never received the emails which I have send out through case 13269933 to the email address @dil-ev

and I did not receive any email from you through this case. I have send out my latest email to your student email account.

Please, let me know if you could see this one. Parallel, I will send out a private message to you.

13281064 - is just duplicate since we want to work with you through case 13269933  but we haven´t received any emails through this case too.

Please, keep us updated.

Thank you,

[brianrepp]

Completely agree, Mark - Mike is in contact now

[Mike.Grau]

Hi @Anonymous,

Thanks again for reaching out to us, just as a "heads up". 

The development team is already tracking this issue.

Your data is still there it is just not visible for you.

We would like to find out the root cause of this issue, therefore we need to get in touch with you 

to gather more information which will help our teams.

Thank you,

[innovatenate]

@Anonymous I just received an update from the development team that a fix has been implemented. Can you please retest and let us know if the project is now visible and accessible in the team hub?

Thank you,

[innovatenate]

@Anonymous Sorry one quick update!

The project is back in the personal hub. Please check there and not the Team hub. Once we the project has been reviewed and is determined to be intact, we help with the transfer process to make sure it is successful. 

Thank you,

[Anonymous]

I allways got your emails, and i always wrote an answer with all needed informations

[Anonymous]

This happens now when i want to open my g.wilkens@dil-ev.de hub now

thanks, thats really better.... -.-

i can see my project in the teamhub now, but only with my student account but not the the admin account (@dil-ev.de)

[Anonymous]

ah yeah, and my Fusion is crashing now when switching hubs

error report CER_153500869

[Mike.Grau · Accepted solution]

Hi @Anonymous,

Ich hatte dir gerade noch eine Private Message zugeschickt.

Kannst du nocheinmal schnell dort rein schauen?

Vielen Dank,

[Anonymous]

Everything is working again.

Nothing lost, only time.

[Mike.Grau · Accepted solution]

Hi @Anonymous,

Thank you for the update.

Yes, we can confirm that the data never has been lost.

It was just a sync issue between the hub and the data which made the files invisible.

I´m glad that we could solve the issue.

Thank you and have a great day,