Forma hub linked to a different ACC hub

[Basam.Yousif]

Hello

I will need Autodesk's help on this one.

My client's Forma hub is linked to a different ACC hub than the one they use. We are unable to make it connect to the correct one, because it's somehow linked to a mysterious one that they are not familiar with.

[erlend_amdal]

Hi! Please ask the client to reach out through Forma's product support (available via the "Help" button in the product) and we should be able to investigate.

[Basam.Yousif]

There is only a 'useless' AI bot to "talk to". How can I open a real case for a real person to look into this?

I believe this is an unusual case and not very common.

[erlend_amdal]

Yes, the AI may be unable to assist with this particular matter. Normally, if you keep asking in the chat thread it will loop in a product expert, but I believe I was able to make contact through the product support now.