Adding Photos to Issues is causing my field issues - Adding them as Attachments is too easy when we need References

[roberthallARYR9]

When adding an issue on an iPad, it used to be the case that to add a photo a user would need to scroll down to the References section, select '+Add' and then the user could select 'Use Camera' and add a photo to the issue. This photo could then be used by all project members. However, a few months ago the interface was updated and this 'Attachments New' section showed up with big, obvious button that says 'Use camera'. Attachments are not available anywhere else in the project. 

Despite multiple trainings and emphasis on the unwanted change to the interface, my field forces continue to take the path of least resistance and keep selecting the first 'Use Camera' option they see. This causes a number of problem for other project members who need to see these photos, but can't because they are attached, not referenced. 

While this sounds like an internal training issue, I argue that this is really a user interface issue. The user interface practically screams to the user to use the Attachments section rather than the references section. I am requesting that this interface be updated. For example, the big, obvious 'Use camera' button could be removed and the interface updated to match the References section. Another idea would be to add an 'Add Photo' section with a menu pop-up asking the user to choose to add the photo as a reference or as an attachment. Or anything in between. But can we please agree that this interface is misleading and confusing and that an update is needed?

[DwaneL-FGMA]

To get around this, I've customized the order of the Fields to push Attachments to the bottom of the list and move References towards the top.

[roberthallARYR9]

@DwaneL-FGMA that sounds like a decent work around. Where is this settings menu at? I can't find in on my iPad or my browser.

Also, can this be set up as part of a template, or is it a setting that must be changed each time a job is downloaded to an iPad?

[DwaneL-FGMA]

@roberthallARYR9 Yes, this can be done in a project template so that any new project created has the custom layout.

To change the order, go to your project or template on the Web, then go to Issue Settings, then Types. Click the Issue Sub-Type, then on the right, go to Manage Fields. You can then re-order the fields for each sub-type. You can't do multiple sub-types, you need to change the order for each one.

Whatever changes you make to the order in the web will then be present on your iPad.

[roberthallARYR9]

@DwaneL-FGMA Thanks so much for this clarification! Let me update a job and test it and then my template. Many thanks!

[DwaneL-FGMA]

@roberthallARYR9 Sure thing, glad to help!

[Ric_Weber]

@DwaneL-FGMA that ability that you point out to be able to re-order the various items is FANTASTIC!!  And it almost entirely takes care of @roberthallARYR9's idea, but there is one part of his idea that is actually a bit buried in the post which I think is the best part of the request: "... would be to add an 'Add Photo' section with a menu pop-up asking the user to choose to add the photo as a reference or as an attachment."  I'd go so far as to give the option of allowing the user to add it as either or both or any other location that it would be possible to attach/include a photo or even a video.    Just my thoughts on this.