ACC Issues Reports – Use Issue ID as Single Reference Number Across Overview and Detail

[abeserv_cme]

When generating issue reports in Autodesk Construction Cloud (ACC), two different reference numbers are currently used depending on the view:

• On detail pages, the Issue ID is shown and acts as the primary identifier.

• On the sheet overview, a different number (marker / pin number) is displayed.

Although a one-to-one relationship between these numbers already exists in the detail view, this relationship is not transparent for the end user. As a result, users need to switch back and forth between overview and detail pages to understand which issue corresponds to which marker.

From a usability perspective, it would be much clearer and more intuitive to work with a single reference number, preferably the Issue ID, across both:

• the overview plan

• the detail pages

Since the relationship between Issue ID and marker number already exists internally, it should be possible to link this behind the scenes and display the Issue ID consistently, without changing the underlying data structure.

Suggested improvement

• Use the Issue ID as the primary visible reference on both overview plans and detail views
  or

• Provide an option to toggle which number is displayed on the overview plan

This would significantly improve clarity and user experience for project teams and clients reviewing issue reports, without impacting existing workflows.

[buildintel]

Hi @abeserv_cme 

I just ran all "inhouse" PDF reports on ACC to understand the matter you're facing. What this seems to be specifically on "Issues on Sheets" reports is "Pin" being the number of Issues pinned directly on sheets. 
I agree with you that the only legit ID to consider is Issue ID.

Can I suggest some alternatives that might work for your team

1. To stay on inhouse ACC PDF reports, try issuing Issue report. It avoids the "pin" number
2. Tablet device: If your construction managers can take a tablet, the app version only shows the Issue type on Sheets, no pin number
3. Bespoke reports: Ask your reporting manager to export data through "data connector" -> create a customised Power BI report -> issue report to anyone you want or link it back into ACC if you want to stay on ACC

Let me know if you need more help
Best
BI

[abeserv_cme]

@buildintel 

Hi,

Thank you for taking the time to share this feedback — I really appreciate it.
I’ll make sure to pass this on to the end users and discuss it with them.

Thanks again for the input.

Best regards,
Chris