G19 reset to G17

[Anonymous]

Just machined a part on a Mazak Vortex, the post put out a G19 to machine a area of the part but it didnt put out a G17 to restore the planes, crashed machine, scrapped the part and had to send the machine fixture out for repair.

[serge.quiblier]

Hello @Anonymous 

I am sorry for the collision on the machine.

If you want us to be able to fix anything, you need to share the fm file from FeatureCAM, as well as the post processor (cnc file).

Then we will be able to figure out what happened in the code generation and we can then fix the post as needed.

Regards

[Anonymous]

The reply takes 4 months?????

[serge.quiblier]

@Anonymous 

My job is to support customers who create requests via their Autodesk account.

My job doesn't require me to assist people via the forum.

I only parse the forum posts when i don't have anything else to do.

I am the first one in four months that try to help you and you scream at me.

That your choice.

Have a nice day.

[lenny_1962]

@serge.quiblier 

maybe this should be incentive for you to forwarded to your bosses to show that no one is helping here on the forum.

and it wasn't screaming he put question marks or CAPITAL LETTERS not !!!!!!!!!!!!!!!!!!!!!!!!!!!! now that's screaming 

[Anonymous]

I screamed at you??? really, i just made a statement. anyway i was not able to do anything on the Autodesk website for months because i was not set up to do anything except use the forum, the people in the forum have been excellent, they have jobs to do but still manage to help out.

[lenny_1962]

some people are just way too sensitive and get their feeling hurt