Unable to Confirm my Autodesk Education Community

[ZarahKaci_Moises]

Steps to reproduce
After I completed the address collection form, the "Confirm" button is grayed out/disabled and there is no way to advance the page. I already checked that the address I've used is correct.

Expected results
Confirm button working.

Actual results
Confirm button is not working.

URL where issue occurs
https://www.autodesk.com/education/edu-software/overview?sorting=featured&filters=individual

Browser
Chrome

OS
Windows

Attachment

Image removed by @LeoWarrenADSK to protect personal data.

[LeoWarrenADSK · Accepted solution]

Hi @ZarahKaci_Moises,

I've reset your educational account, 

Please try reverifying and let me know if the issue remains unresolved,

All the best,

[ZarahKaci_Moises]

It worked. Thank you so much!!

[ZarahKaci_Moises]

It's all good now, very much appreciated!

[olav_730]

Hi,

I have the same problem with my educational license. Adress is correct and I cant advance the confirmation page. Is there a possibility for my account to be reset? 

[LeoWarrenADSK]

Hi @olav_730,

I've reset your education profile; please try to reverify and let me know if you have any issues,

All the best,

[ccoppa25]

I have a similar issue as well; I have made sure the rest of the information is correct and it will not let me progress 

[LeoWarrenADSK]

Hi @ccoppa25,

Can you share a screenshot? Please feel free to send me a DM if you cannot remove your details.

I look forward to hearing from you,

[LeoWarrenADSK]

Hi @ccoppa25,

Did you manage to get verified? Please feel free to reach out if you need a hand with getting up and running.

All the best,

[202100683]

I have a similar issue as well; I have made sure the rest of the information is correct and it will not let me progress 

Please assist. Thanks.

[LeoWarrenADSK]

Hi @202100683,

Can you PM me a screenshot of what you are seeing? Different pages may need different resolutions, which I can forward to our support team if needed.

All the best,

[LeoWarrenADSK]

Hi @202100683,

I wanted to check in and see if you needed any further assistance getting your account up and running. I've checked your account, and it's still not showing a current verification, so I'd be happy to help you resolve this. Any screenshots of the page you are on would be really helpful in narrowing down the specific issue.

I look forward to hearing from you,