Unable to change institution after submitting the wrong institution for education verification

[jittaphon_ae67]

I  selected the wrong role.

I should have chosen the position of student but ended up choosing to be a teacher.

I would like to remove the current role and start the process to add my role again pls.

[LeoWarren-EDU · Accepted solution]

Hi @jittaphon_ae67,

Welcome to the Autodesk Community!

Please reach out to our Education Team through the Autodesk Assistant as I can also see that you have hit the verification attempt limit - our support team will be able to adjust your role and resolve this issue. Please don't hesitate to reach out if you need any further assistance.

All the best,

[jittaphon_ae67]

how can i connect with real person in autodesk assistant i just click connect with an agent but no reply like about 20 min untill now. do i need to wait untill they reply.(i relly dont know any thing im just year 1 in university and my english is not that good)

[LeoWarren-EDU]

Hi @jittaphon_ae67,

I've just created a case for you with our Education support team, who will be able to resolve this for you. If you have any questions or don't hear from our support team, please feel free to reach out.

All the best,

[LeoWarren-EDU]

Hello, @jittaphon_ae67,
Did the case with our education support team help you and answer your question? 

If yes, please click on the "Accept as Solution" button. Then also other community users can easily find and benefit from the information. 

If not, please don’t hesitate to give an update here in your topic so all members know what the progression on your question is and can suggest the next steps that might be helpful for you to achieve what you´re looking for. 

All the best,