Autocad wont recognise my student licence and I still cannot access it.

[blackcardone]

Hi...I am having the exact same issue. Can you please help?

This topic was split from an older topic by @LeoWarren-EDU to keep the Community tidy

[LeoWarren-EDU]

Hi @blackcardone,

Welcome to the Autodesk Community!

I've just checked your account, and I can currently see it's under Export Review - this can take a few business days to clear. If it hasn't cleared by next week, please reach out to our Education Team through the Autodesk Assistant, who can work with our Export Team to get this resolved.

Please don't hesitate to reach out if you need any further assistance.

All the best,

[LeoWarren-EDU]

Hi @blackcardone,

Are you still seeing the same message? If so, please reach out to our Education Team through the Autodesk Assistant and I can escalate to help get this resolved.

I look forward to hearing from you,

[blackcardone]

Hi...Thank you.

I am still getting that same message. I did the auto assistant like you said and it says its under review also. Can you please help me...thanks! 

[LeoWarren-EDU · Accepted solution]

Hi @blackcardone,

I've just created a case for you with our Education support team, who will be able to work with our Export team to get this resolved. If you have any questions or don't hear from our support team, please feel free to reach out.

All the best,

[LeoWarren-EDU]

Hello, @blackcardone,
Did the case with our support team help you and answer your question? 

If yes, please click on the "Accept as Solution" button. Then also other community users can easily find and benefit from the information. 

If not, please don’t hesitate to give an update here in your topic so all members know what the progression on your question is and can suggest the next steps that might be helpful for you to achieve what you´re looking for. 

All the best,