Students login and then are logged out.

[philryland]

Some of my students who were invited to the educational account, try to log in and then the desktop logs them out and makes them try to log in again and again.  We went to their account online and they have educational access.

Email address removed by @LeoWarrenADSK 

[LeoWarrenADSK]

Hi @philryland,

When I looked at the email address you posted, I didn't see any product licenses on the account. Please download the products you need from the education product page. You don't need to reinstall - a license is assigned to your account at the time of downloading.

Beyond that, what product are your students experiencing issues with?

All the best,

[LeoWarrenADSK · Accepted solution]

Hello, @philryland ,
Did my last post help you and answer your question?

If yes, feel free to click on the button "Mark as Solution". Thus also other users can benefit from the information.

In case you still need help please feel free to provide an update here so we as Community know how we can help you best moving forward.

[philryland]

Still having a problem with one student.  Repeat student from last year.  His Fusion shows expired.  I've tried to send invitation from the Web folder permissions, but he is not getting the invite.  Correct email, checked spam and trash. nothing.

[LeoWarrenADSK]

Hi @philryland,

Can you DM me the email address of the user so I can check their account status?

Many thanks,