License Error

[ksoylugil]

Hello, 

Im being prompted with the following pop up:

License Error

The License manager is not functioning or is improperly installed. AutoCAD will shut down now.

ADLSDK_STATUS_AUTH_PENDING

1:[IDSDK] 3005: The SSO client object acquired is invalid or null.

With numerous attempts at trying to resolve with 'live chat'  specialists, i have not had any luck. Super frustrated with how there is a lack of support for students.

[ksoylugil]

Hello, 

Im being prompted with the following pop up:

License Error

The License manager is not functioning or is improperly installed. AutoCAD will shut down now.

ADLSDK_STATUS_AUTH_PENDING

1:[IDSDK] 3005: The SSO client object acquired is invalid or null.

With numerous attempts at trying to resolve with 'live chat'  specialists, i have not had any luck. Super frustrated with how there is a lack of support for students.

[mdavis22569]

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Unable-to-find-whe...

Test too while you have you make your ticket etc:

Can you download and try installing this offline full installer:

P1:

https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...

P2:

https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...

P3:

https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...

P4:

https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2..._005.sfx.exe

P5:

https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...

It's 5 parts, you want all 5.  Then let it extract. You can pick a network location for it if you'd like.  Then see if you can install this.   Might be a deployment and permission issues.

[mdavis22569]

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Unable-to-find-whe...

Test too while you have you make your ticket etc:

Can you download and try installing this offline full installer:

P1:

https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...

P2:

https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...

P3:

https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...

P4:

https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2..._005.sfx.exe

P5:

https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...

It's 5 parts, you want all 5.  Then let it extract. You can pick a network location for it if you'd like.  Then see if you can install this.   Might be a deployment and permission issues.

[ricky_koijam]

To open a support case is not allowed for my account.

[ricky_koijam]

To open a support case is not allowed for my account.

[ricky_koijam]

None of the files works and shows the same error 

Error

Product download consists of multiple files. At least one file is missing or has not been downloaded yet.

[ricky_koijam]

None of the files works and shows the same error 

Error

Product download consists of multiple files. At least one file is missing or has not been downloaded yet.

[mdavis22569]

My apologies the links are working properly

It should be 

https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...

https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...


https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...


https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...


https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...

[mdavis22569]

My apologies the links are working properly

It should be 

https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...

https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...


https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...


https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...


https://efulfillment.autodesk.com/NetSWDLD/2024/RVT/E7F68AA6-4954-3ACE-8543-D2FCC9B0A356/SFX/Revit_2...

[ricky_koijam]

Still receiving the same error

[ricky_koijam]

Still receiving the same error

[LeoWarren-EDU]

Hi @ricky_koijam,

I apologise for the delayed reply,

With regards to the same error, are you referring to 'Product download consists of multiple files. At least one file is missing or has not been downloaded yet.' If so, please download all five parts of the installer that @mdavis22569 has helpfully linked above and make sure they are in the same folder of your computer. 

Failing the above, I can create a case for you with our Education support team,

All the best,

[LeoWarren-EDU]

Hi @ricky_koijam,

I apologise for the delayed reply,

With regards to the same error, are you referring to 'Product download consists of multiple files. At least one file is missing or has not been downloaded yet.' If so, please download all five parts of the installer that @mdavis22569 has helpfully linked above and make sure they are in the same folder of your computer. 

Failing the above, I can create a case for you with our Education support team,

All the best,

[LeoWarren-EDU]

Hi @ricky_koijam,

I haven't heard back from you and I wanted to check in and see if you needed any further assistance getting started. Please don't hesitate to reach out if you need anything - I'd be more than happy to help.

All the best,

[LeoWarren-EDU]

Hi @ricky_koijam,

I haven't heard back from you and I wanted to check in and see if you needed any further assistance getting started. Please don't hesitate to reach out if you need anything - I'd be more than happy to help.

All the best,

[ricky_koijam]

sorry for the late reply.. i still find the problem

[ricky_koijam]

sorry for the late reply.. i still find the problem

[LeoWarren-EDU]

Hi @ricky_koijam,

Which issue are trying to resolve? There have been multiple issues worked through on this topic, any screenshots will help the Community know where you in resolving the issue.

All the best,

[LeoWarren-EDU]

Hi @ricky_koijam,

Which issue are trying to resolve? There have been multiple issues worked through on this topic, any screenshots will help the Community know where you in resolving the issue.

All the best,

[ricky_koijam]

The same issue

Error

Product download consists of multiple files. At least one file is missing or has not been downloaded yet.

[ricky_koijam]

The same issue

Error

Product download consists of multiple files. At least one file is missing or has not been downloaded yet.

[LeoWarren-EDU]

Hi @ricky_koijam,

Please follow the instructions in this article, which will ensure you have all of the files needed for the installation.

All the best,

[LeoWarren-EDU]

Hi @ricky_koijam,

Please follow the instructions in this article, which will ensure you have all of the files needed for the installation.

All the best,

[LeoWarren-EDU]

Hi @ricky_koijam,

Did the article I linked in my previous article resolve the missing files error? If so, I'd be happy to hear from you and help you proceed with future steps. Otherwise, I'm still here to help you get up and running.

All the best,

[LeoWarren-EDU]

Hi @ricky_koijam,

Did the article I linked in my previous article resolve the missing files error? If so, I'd be happy to hear from you and help you proceed with future steps. Otherwise, I'm still here to help you get up and running.

All the best,