I can't advance my subscription plan it just stays at the personal information it can't move on to the next questions

[241162BXST3]

When i was gonna subscribe as a student in this CAD at first, it was okay, i filled up the information needed and put student and my birth date now. here comes the problem, when I pressed continue It just freezes there. I reload the website, I re log in my account. it's still the same it won't go to the next fill up question.

[LeoWarrenADSK · Accepted solution]

Hi @241162BXST3,

I've created a case for you with our Education Support team to help get this resolved for you. They should reach out to you shortly to confirm some details but will also be able to look into your account and identify the issue. If you have any questions or issues, please don't hesitate to reach out and I'd be more than happy to pass this back to our Education Team.

All the best,

[241162BXST3]

Please help me i really need this for our school

[LeoWarrenADSK]

Hi @241162BXST3,

I've escalated the case within our Education team and they will reach out to you soon. I apologise for the delay in getting started - your patience is really appreciated.

All the best,

[241162BXST3]

when is this gonna be fixed po I need Update.

[241162BXST3]

I need update on my problem. when can you fix the website?

[LeoWarrenADSK]

Hi @241162BXST3,

Unfortunately, I don't have any further information beyond what Manya has sent to you. From what I can see, your case has been escalated to our tier 2 team who will reach out to you soon,

All the best,